Front Office Manager Homewood Suites by Hilton - 3.5 Broken Arrow, OK Job Details Full-time $13.50 - $16.00 an hour 12 hours ago Benefits Employee discount Flexible schedule Qualifications Customer communication Supervising experience Problem-solving Organizational skills Receptionist experience within hospitality industry Office management Leadership Full Job Description Job Summary Holiday Inn Express & Suites San Antonio North - Windcrest is seeking a dependable and hands-on Front Office Manager to lead our Front Desk team and oversee daily Front Office operations. The ideal candidate will have hotel Front Desk experience, strong leadership skills, and the ability to provide excellent guest service while maintaining IHG brand standards. This is a hands-on management position, and the Front Office Manager should be comfortable supporting the Front Desk team and providing shift coverage when needed. Responsibilities Oversee daily Front Desk operations and ensure proper shift coverage Supervise, train, coach, and support Front Desk employees Prepare employee schedules and monitor attendance and overtime Ensure smooth guest check-in and check-out procedures Handle guest concerns and resolve service issues professionally Monitor guest feedback, online reviews, and Medallia scores Maintain IHG service and brand standards Manage reservations, room assignments, special requests, and billing issues Review open folios, high balances, payment issues, and daily Front Desk reports Ensure proper cash handling, credit card processing, and shift deposits Assist with direct billing and accounts receivable as needed Maintain strong communication between Front Desk, Housekeeping, Maintenance, and management Conduct shift meetings and ensure proper pass-on communication between shifts Assist with training new Front Desk employees Support the General Manager with daily hotel operations Provide Front Desk coverage when needed Respond to guest and operational emergencies appropriately Qualifications Previous hotel Front Desk experience required Previous supervisory or hotel management experience preferred IHG or Holiday Inn Express experience preferred Experience with IHG Concerto is preferred Strong customer service and problem-solving skills Ability to lead, train, and hold team members accountable Good understanding of hotel reservations, billing, and payment procedures Strong communication and organizational skills Dependable and able to work independently Must be comfortable working in a hands-on hotel environment Flexible availability, including weekends and holidays when required What We're Looking For We are looking for someone who takes ownership of the Front Desk and leads by example. The right candidate should be visible, organized, dependable, and comfortable working directly with both guests and employees. If you have hotel Front Desk leadership experience and are ready to take the next step in your hospitality career, we encourage you to apply.

Work Location:

In person

Job Type:

Full-time Pay:

$13.50 - $16.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person