Company Overview Aspen Plumbing LLC is a dedicated small business committed to delivering efficient, affordable, and professional plumbing services. Since opening our doors in 2010, we have built a reputation for quality work and exceptional customer service, handling projects ranging from minor repairs to complex line replacements and leak detection. Job Overview About the Role Are you a sharp, self-motivated administrative professional who thrives on making small businesses run like clockwork? Aspen Plumbing is looking for an experienced, proactive Office & Operations Manager to take full ownership of our daily office workflow. This is not a passive job where you sit and wait for the phone to ring. We are seeking a strategic partner to maximize our office efficiency, optimize our field operations, and actively plug financial leaks. If you love organizing systems, managing software pipelines, and being rewarded directly for driving down business overhead, this role is built for you. What You'll Do (Key Responsibilities)

Dispatch & Logistics:

Actively coordinate, schedule, and dispatch our team of service plumbers using Housecall Pro to minimize travel times, eliminate booking gaps, and maximize daily field capacity.

Financial Administration:

Handle billing workflows within QuickBooks Online, ensuring all vendor invoices and business bills are accurately audited, entered, and cross-checked for billing errors.

Commission Tracking:

Accurately assign, monitor, and process field technician commissions inside Housecall Pro to support seamless weekly payroll processing.

Permit & Compliance Coordination:

Pull, log, and monitor necessary local municipal permits and schedule timely inspections with the city to keep field jobs running without compliance delays.

Proactive Overhead Management:

Utilize administrative downtime to audit material supplier costs, negotiate volume pricing at parts houses, eliminate redundant subscription costs, and keep all physical and digital office files meticulously organized. What We're Looking For (Qualifications)

Software Proficiency:

Prior hands-on experience with Housecall Pro and QuickBooks Online is strongly preferred. You must be comfortable managing digital scheduling boards and financial data entry.

Administrative Drive:

Exceptional organizational skills with a proven track record of handling high-volume paperwork, billing accounts, and file structures.

Professionalism & Problem-Solving:

Outstanding phone etiquette and communication skills. You must be able to smoothly navigate scheduling friction, handle customer timing adjustments professionally, and represent our local brand with excellence.

Self-Starter Attitude:

An employee who treats the business like their own, actively identifying projects and administrative tasks to tackle rather than waiting for direction. Compensation & Benefits

Base Salary:

$45,000 + yearHourly Rate, e.g., $22.00 - $26.00 / hour depending on experience]

• Paid Time Off (PTO): Standard paid holidays and vacation package.

System Training:

Complete operational onboarding for our company procedures. Exclusive 24-Month Milestone Incentive Program We believe in sharing the rewards of business efficiency. In addition to a competitive base salary, this role includes a formal, contract-backed 24-Month Milestone Incentive Structure designed to reward cumulative tracked operational savings of up to $2,000,000 through targeted overhead reduction, optimized dispatch routing, and cost audits:

• Tier 1 ($250k Saved): $2,500 Cash Bonus + 1 Extra Paid Day Off
• Tier 2 ($500k Saved): $5,000 Cash Bonus + Executive Performance Title Review (e.g., Director of Operations)
• Tier 3 ($1M Saved): $10,000 Cash Bonus + 1 Week Additional Paid Vacation
• Tier 4 ($2M Saved): $25,000 Cash Bonus + All-Inclusive 5-Night Luxury Vacation (

Note:

All savings milestones are audited and verified through QuickBooks Online financial tracking. Milestone targets exclude any manufactured reductions that impact field quality or technician commission structures).

Pay:

$22.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person