Office Administrator (Part Time)

Position Summary:

Were looking for a dependable, customer-focused Office Administrator to support our local office. This is a part-time, primarily in-person customer service role focused on assisting walk-in customers, handling inquiries, and supporting day-to-day operations.

Key Responsibilities:

Serve as the primary point of contact for walk-in customersMaintain accurate customer records and notes Process payments, billing questions, and account updates Support propane delivery requests and basic scheduling coordinationHandle customer concerns including out-of-gas situations, billing disputes, and service delays with professionalism and urgency Work with internal teams to help resolve customer issues Support a strong safety culture by following company guidelines, recognizing potential propane safety concerns, and ensuring urgent issues are escalated promptlyPerform other general office tasks (mail, etc.)

Qualifications:

Prior customer service or office experience preferred Strong communication and organizational skills Comfortable handling customer concerns with professionalism Basic computer skills (Microsoft Office, data entry)

Key Competencies:

Customer-first mindset with a sense of urgency Strong coordination and communication skills Ability to stay calm under pressure, especially during peak seasons (e.g., winter heating demand) Team-oriented with strong collaboration across departments Dependability and accountability

Schedule:

Part-time, in-office Additional hours may be available during peak winter season Monday-Friday9am-2pm