An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
When visitors enter a business, the first person they often see is the receptionist. A receptionist's job description may involve being the phone operator, cashier, administrative assistant, mail-carrier and gatekeeper to all the staff. Customer service and great people skills are vital in a receptionist job description since receptionists communicate with people in person, on the phone and in writing. As the first point of contact with clients, a receptionist represents a business and gives clients an impression of a company's culture. Accuracy, punctuality, and the ability to multi-task are valuable traits in a receptionist.
Essential Job Functions:
Answer phones, schedule appointments, complete messages, and handle incoming faxes. Maintain neat waiting and exam rooms. Remove out of date reading material, water plants Develop and maintain office schedule for orthopedics and FitMed Partners using rolling schedule guidelines to ensure efficiency of time. Post payments by patients in EMR system and generate posting reports in a timely manner Check patients in on arrival, organize necessary paperwork, insurance information, ABN, demographic sheets for complete patient records Make sure that all patient forms and records are included in EMR, add incomplete information when scanning to ensure records are complete Assist with efficiency of patient flow during office hours. Coordinate patient record requests, handle copying and sending out records and invoicing Handle sales and reporting for miscellaneous items sold out of the office such as nutraceuticals, cash and carry braces, etc. Communicate patient messages throughout the day Ensure MIPS criteria in medical records is complete
Requirements:
Telephone skills, verbal communication, Microsoft Office skills, Google Suite skills, listening, professionalism, customer focus, organization, handling pressure, handling difficult conversations, multi-tasking, and familiarity with EMR systems very important. Medical Assistance experience a plus.
Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
