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CH
Charleston Harbor Resort and Marina
Front Office Manager
Career Insights for Office Manager (General)
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Based on South Carolina data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$57,136 / year median in South Carolina
+4% projected growth
Job Description
The Front Office Manager is responsible for managing all operational activities of the hotel's Front Office, in order to provide the highest standards of courteous service, while meeting and exceeding profit levels. They must be able to communicate effectively, verbally and written, to provide clear direction to staff. Candidate will be responsible for selecting , interviewing and training staff members, in order to ensure that the resort's high standards of quality are met. Must be able to interact positively with guests and take action to resolve issues, to the satisfaction of guest and Resort. Spearheads customer service focus throughout the Front Office and participates in hotel quality forum, focusing on continuous improvement. The Front Office Manager will assure guest service standards are being applied consistently to all hotel and departmental policies and that procedures are followed and adhered to. Proactively identify members' and guests' needs and coordinates with departments, to ensure they are met. Administers on-the-job training for new employees and monitors training programs for hotel school interns. Maintains department efficiency indicated by budget and outlook forecasts. Maintaining a high level of professional appearance, demeanor, and ethics in dealing with guests, co-workers, and subordinates. Intercepting all guest issues and responding directly with guests on behalf of the CHR&M and in the best interest of each guest. Facilitates and schedules departmental meetings, pre-con meetings for groups staying at the hotel, management/trainee meetings, and hotel management meetings, as required. Ensures good safety practices of employees and guests throughout the hotel, as well as proper emergency and safety procedures if necessary. Develops strong working relationships with other department managers and directors, in order to ensure communication and teamwork is at an optimum. Conducts interviews and performs reference checks of potential new hires. Participates and present in training classes set up by the CHR&M. Follows proper cash handling procedures outlined in the bank contract and within the training manual. Empowers associates to provide excellent customer service.