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Assistant Front Office Manager
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Based on Utah data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$62,202 / year median in Utah
+7% projected growth
Job Description
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Create detailed report for Director to review bi-monthly. Work with internal team on the scores and update boards with the monthly results. Do daily tracking, manage reports, and do follow-ups. Own performance management of direct reports in bell, FD, and concierge.
Train, coach, develop and retain quality front desk, resort services,concierge and bell/valet staff. Lead standup meetings to ensure each department is ready for daily arrivals and departures, VIP's and group happenings. Lead daily line up of FD, concierge, and bell staff. Work with sales and reservations to maximize revenue and solve oversell issues, and ensure best rates are in best rooms and repeat guests have highest level of personalized service. In charge of tracking forfeiture and cancellation revenue and necessary follow-ups. Manage and settle all billing issues. Reconciliation of all guest's departed with a non-zero balance. Needing to make adjustments as necessary, reach out to appropriate departments for posting and reach out to guests or wholesales on behalf of guests for declined or cancelled CC information. Creates training manuals for all FD and Concierge new hires. Ensures new hire checklists are completed within 30 days and new employees are fully and efficiently trained. Blocking of reservations. Ensuring all guest notes and requests are met to the best of the hotel's ability. Reaching out to guests when necessary in regards to reservation changes. Works with Sales/Services team to set rooms and times for site tours for potential clients and groups. Assist at the Front Desk with check-ins and check-outs when necessary. Other duties as assigned
Resort / Location
All Department All Shift Type All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now »Rockies Vail Beaver Creek Breckenridge Park City Keystone Crested Butte Grand Teton Lodge Company Vail Resorts Headquarters West Heavenly Northstar Kirkwood Stevens Pass Northeast Stowe Okemo Mount Snow Hunter Attitash Wildcat Mount Sunapee Crotched Mid-Atlantic Liberty Roundtop Whitetail Jack Frost Big Boulder Midwest Wilmot Afton Alps Mt Brighton Alpine Valley Boston Mills & Brandywine Mad River Mountain Hidden Valley Snow Creek Paoli Peaks Canada Whistler Blackcomb Australia Perisher Falls Creek Hotham Assistant Front Office Manager Date:
Jul 24, 2026Location:
Park City, UT, US Company:
Park City Mountain Shift Type:
Year Round Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plansJob Summary:
The Assistant Front Office Manager will be responsible for the daily management of the front office operations including front desk, concierge, resort services, bell and valet. In addition, the person in this role will provide guidance and leadership to the front office staff ensuring consistent quality customer service is delivered. The Assistant Front Office Manager will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and resort standards. This position will assign and instruct front office employees in details of work, observe performance and encourage adherence to standard procedures.Job Specifications:
Starting Wage:
$52,000.00 - $60,000.00Employment Type:
Year Round Shift Type:
Full Time hours availableMinimum Age:
At least 18 years of ageHousing Availability:
No Job Responsibilities:
Ensure that guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed. Have up to date checklists in place. Provide exceptional guest services. Closely monitor Medallia survey, gather information, and reply to the guests. Run reports and notice trends in Medallia and Social/Google/Trip Advisor reviews.Create detailed report for Director to review bi-monthly. Work with internal team on the scores and update boards with the monthly results. Do daily tracking, manage reports, and do follow-ups. Own performance management of direct reports in bell, FD, and concierge.
Train, coach, develop and retain quality front desk, resort services,concierge and bell/valet staff. Lead standup meetings to ensure each department is ready for daily arrivals and departures, VIP's and group happenings. Lead daily line up of FD, concierge, and bell staff. Work with sales and reservations to maximize revenue and solve oversell issues, and ensure best rates are in best rooms and repeat guests have highest level of personalized service. In charge of tracking forfeiture and cancellation revenue and necessary follow-ups. Manage and settle all billing issues. Reconciliation of all guest's departed with a non-zero balance. Needing to make adjustments as necessary, reach out to appropriate departments for posting and reach out to guests or wholesales on behalf of guests for declined or cancelled CC information. Creates training manuals for all FD and Concierge new hires. Ensures new hire checklists are completed within 30 days and new employees are fully and efficiently trained. Blocking of reservations. Ensuring all guest notes and requests are met to the best of the hotel's ability. Reaching out to guests when necessary in regards to reservation changes. Works with Sales/Services team to set rooms and times for site tours for potential clients and groups. Assist at the Front Desk with check-ins and check-outs when necessary. Other duties as assigned