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Holiday Inn Express Fairfax Arlington Blvd.
Front Office Manager
Career Insights for Office Manager (General)
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Based on Virginia data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$61,758 / year median in Virginia
+4% projected growth
Job Description
Job Overview We are seeking an energetic and dedicated Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front office activities, ensure seamless guest check-in and check-out processes, and maintain high standards of customer service. Your leadership will foster a welcoming environment, uphold hotel policies, and coordinate with various departments to ensure operational excellence. The ideal candidate is passionate about hospitality management, possesses strong communication skills, and thrives in a fast-paced, guest-focused setting. Responsibilities Supervise the front desk team to deliver outstanding guest services with enthusiasm and professionalism Manage reservations using property management systems (PMS), including OPERA or similar platforms, ensuring accuracy and efficiency Handle guest inquiries, complaints, and special requests promptly to enhance guest satisfaction Oversee night audit procedures to reconcile daily financial transactions and prepare reports for management Enforce hotel policies and emergency procedures to ensure safety and compliance at all times Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly Train staff on phone etiquette, customer service standards, and hotel protocols to maintain consistent service quality Skills Extensive experience in hospitality management with a focus on front desk operations and guest relations Previous IHG Hotels & Resorts experience preferred, with knowledge of IHG brand standards, guest service expectations, and operational procedures Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world Proficiency in hospitality reservation systems such as OPERA or similar property management software (PMS) Strong customer service skills combined with excellent problem-solving abilities to resolve issues efficiently Knowledge of hotel emergency procedures and safety protocols to ensure guest security Exceptional communication skills for client interaction via phone, email, and face-to-face encounters Previous resort experience or hotel management background preferred for a comprehensive understanding of hospitality dynamics Join us in creating memorable experiences for our guests by leading a vibrant front office team dedicated to excellence!