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AP
Apollo Plumbing and Rooter
Office Manager
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Based on Washington data
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What they do
An Office Manager directs administrative staff and manages workflow in a business office. Supervises clerical work, tracks office supplies, oversees maintenance for office equipment and manages budget for office expenses. May hire and train staff.
$65,859 / year median in Washington
+3% projected growth
Job Description
Lead Our Office. Build Accountability. Drive Results. Apollo Plumbing has proudly served the Puget Sound area for over 20 years and has grown into one of the region's premier residential plumbing companies. As we continue to grow, we're looking for an exceptional leader to oversee our office operations. This is not an administrative assistant position. We're looking for a hands-on leader who can coach people, enforce processes, monitor performance, and create a culture of accountability and exceptional customer service. If you enjoy leading people, improving systems, and making a measurable impact every day, we want to meet you. What You'll Do Lead and coach our Customer Service Representatives and Dispatch team Hold team members accountable to company processes and performance standards Ensure every customer estimate receives timely follow-up Monitor booking percentages and sales conversion metrics Review customer calls and provide coaching Lead daily office huddles and performance meetings Audit ServiceTitan workflows for accuracy and completion Resolve customer concerns and service recovery issues Track and report office KPIs daily Improve systems and processes as the company grows Work closely with ownership and service managers to improve company performance What Success Looks Like You know exactly what's happening in the office every day. 100% estimate follow-up completion High call booking percentage Excellent customer experience Consistent process compliance Accurate dispatching and scheduling Strong employee coaching and development Daily KPI reporting An office that operates with urgency, professionalism, and accountability Qualifications 5+ years leading a customer service or operations team Proven experience managing people and driving accountability Strong leadership and coaching skills Highly organized with excellent follow-through Comfortable using KPIs to manage performance Excellent communication and conflict-resolution skills Experience with ServiceTitan is a strong plus Home service industry experience (plumbing, HVAC, electrical, restoration, etc.) preferred Compensation & Benefits Competitive salary Performance bonus opportunity Medical benefits 401(k) Paid vacation Paid holidays Career advancement opportunities Who We Are At Apollo Plumbing, our mission is to provide an exceptional customer experience while creating a workplace where great people can build long-term careers. We live by our core values: Devotion Focus Positive Empathy Respect If you're a leader who thrives on building high-performing teams, improving systems, and creating accountability, we'd love to hear from you. Why This Role Matters Our Office Operations Manager is responsible for ensuring that nothing falls through the cracks. Customer estimates are followed up promptly, calls are handled professionally, processes are executed consistently, and the office team performs at a high level every day. Success in this role is measured by execution, accountability, and delivering an outstanding customer experience—not simply by keeping the office running.