About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Job Description Administrative Assistant will be providing a valuable function helping our clients streamline their administration of business operations. Administrative Assistants serve as dedicated points of contact for attorneys at the firm, delivering personalized word processing support and administrative assistance. This role combines advanced document services expertise with essential administrative functions including travel coordination, expense management, and time entry. Administrative Assistants possess strong word processing knowledge, excellent client-facing communication skills, and the ability to provide training and mentorship to Document Specialists and clients. This position is located at Opensity's newly remodeled Phoenix office.

Scheduled Shift :

Monday to Friday, 7:00AM-4:00

PM Essential Job Responsibilities:

Create, revise, reformat, and convert documents using various support software including Microsoft Office applications, PDF editing tools, and transcription software Prepare and edit complex documents, spreadsheets, charts Provide coordination and administrative support for special projects Serve as a dedicated point of contact for assigned attorneys, providing personalized word processing and administrative assistance Coordinate and book travel arrangements for attorneys and staff Process and enter expense reports accurately and in a timely manner Manage time entry and billing support for assigned attorneys Build and maintain strong working relationships with attorneys and clients through proactive communication and responsive service Efficient handling of time sensitive and confidential materials Perform document diagnostic activities related to troubleshooting documents inconsistencies Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required Spell check, proofread and/or cross-check documents to ensure accuracy and completeness Maintain up-to-date knowledge of specialized applications and upgrades in order to achieve maximum efficiency and productivity with the Document Services applications Provide feedback and insight into each team member's performances when requested Promote and encourage teamwork, confidence, and positive attitudes Provide directions, instructions, and guidance to the team Assist with reviewing re-works or poor job outputs from team members

Qualifications & Characteristics:

HS Diploma or GED 3+ years working in document outsourcing or legal industry preferred Ability to learn the responsibilities listed above through a combination of in-person training, remote training, and self-guided learning Strong initiative required; ability to work independently with minimal direct supervision Advanced working knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint) with strong emphasis on Word proficiency Experience working with Adobe Acrobat or Kofax for the manipulation of PDF files a plus Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading Demonstrated ability to build rapport and communicate effectively with attorneys and clients in a professional services environment Experience with travel booking systems, expense reporting tools, and timekeeping software preferred Ability to organize and prioritize multiple assignments Ability to excel under pressure within established timeframe and provide quality work product Possess strong communication, interpersonal, teamwork and customer service skills The Compensation range for this role is $23.00 to 25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) #LI-KB1 Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.