An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
CSR - Pest Control Office or Home Services Business Experience American Rat Control, Inc. Alhambra, CA Job Details Full-time $28 - $30 an hour 1 hour ago Benefits 401(k) Paid time off Opportunities for advancement Qualifications City street navigation Sales support Customer relationship building Interpersonal skills Phone communication Intake Route planning Managing clients in a customer support role Attention to detail Traffic condition navigation Dispatch software communication CRM system proficiency Productivity software Office phone management Full Job Description Here is a highly professional, engaging, and clear Indeed job posting tailored for your company. It highlights the competitive pay rate, emphasizes the required industry experience, and clearly outlines the responsibilities and growth potential to attract top-tier talent.
Job Title:
Customer Service Representative (CSR) - Pest Control /
Home Services Location:
Alhambra, CA (Office-based)
Job Type:
Full-time, Monday to
Friday Salary:
$28.00 - $30.00 per hour (Depending on experience)
Career Path:
Direct advancement opportunities into office management and leadership roles. About Us We are a premier, highly established rodent and pest control company serving the greater Los Angeles area. With decades of industry expertise, we pride ourselves on providing elite, specialized exclusion and pest control services with outstanding customer care. We are looking for an experienced, sharp, and detail-oriented Customer Service Representative (CSR) to join our tight-knit office team and help keep our operations running seamlessly. Position Overview We are not looking for a generic receptionist; we need a seasoned home services professional. The ideal candidate has at least 3 years of experience as a CSR in a pest control office or a closely related home services industry (plumbing, HVAC, electrical, etc.). Because we service a wide territory, extensive knowledge of the Los Angeles area geography and neighborhoods is required to effectively coordinate schedules and route our field technicians. Key Responsibilities As our CSR, you will be the primary voice of our company and the critical link between our clients and field technicians.
Common daily duties include:
Customer Intake & Sales Support:
Answering incoming phone calls and emails warmly and professionally; qualifying leads, answering questions about our specialized services, and booking inspections/treatments.
Smart Scheduling & Dispatching:
Utilizing scheduling software to book appointments efficiently, group jobs geographically, and optimize our technicians' daily routes across the Los Angeles area.
Client Relationship Management:
Following up with active clients, resolving scheduling conflicts, explaining service agreements, and handling billing or service inquiries with tact and empathy.
Administrative Support:
Managing customer accounts within our CRM, processing payments, sending service notifications, and assisting management with daily office operations.
Technician Coordination:
Acting as the main point of contact for field technicians, updating them on schedule changes, and helping them navigate logistical challenges throughout the day.
Required Qualifications & Skills Experience:
Minimum of 3 years of experience as a CSR specifically within a pest control office or a home services business (e.g., HVAC, plumbing, restoration).
Local Geography:
Strong, functional knowledge of Los Angeles area geography, neighborhoods, and typical traffic patterns to assist with efficient routing.
Tech-Savvy:
Proficiency with modern home services CRM/scheduling software (such as Jobber, FieldRoutes, Workiz, or similar) and standard office suites.
Communication:
Exceptional verbal and written communication skills with a natural ability to build rapport and handle high-volume calls with a calm, friendly demeanor.
Problem-Solving:
Highly organized, detail-oriented, and able to multitask in a fast-paced environment without letting details slip through the cracks. Why Join Our Team?
Premium Pay:
We value experience and pay top-of-market rates ($28-$30/hour) for the right professional.
Stable Schedule:
Enjoy a reliable, full-time Monday through Friday schedule—no weekends or late nights. Room to
Grow:
We are actively expanding and prefer to promote from within. For a driven candidate, this role offers a direct path to leadership and administrative advancement opportunities.
Great Work Culture:
Join a supportive, professional, and respectful environment where your contributions are genuinely valued. How to Apply If you meet the 3-year industry experience requirement and are looking for a stable, high-paying career with growth potential, we want to hear from you! Please submit your resume along with a brief cover letter highlighting your experience in pest control/home services and your familiarity with the LA area.
