Membership Specialist Boys & Girls Club of Camarillo Camarillo, CA Job Details Full-time $20 - $23 an hour 23 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Customer service Administrative experience High school diploma or GED Attention to detail Organizational skills Productivity software Stakeholder relationship building Time management Full Job Description

PRIMARY FUNCTION

The Membership Specialist is a customer-service, detail-oriented, organized, self-starter, who will provide critical support for the organization's administrative, resource development, and programmatic functions. This position will be the first point of contact for families, visitors, and staff, ensuring a welcoming and safe environment. This position involves a variety of administrative and clerical tasks and projects, including, but not limited to data entry, ensuring and organizing accurate financial records, membership records in MyClubHub (Salesforce product), updating organizational calendars, maintaining paper and digital records, and monitoring office supplies. The ideal candidate will have strong communication skills, excellent multitasking abilities, and a passion for working in a family-oriented environment.

Key Responsibilities:

Daily Front Desk Operations:

Greet and assist members, families, visitors, and staff professionally. Manage and answer phone calls, emails, and in-person inquiries promptly and courteously, such as providing general information regarding programs, hours of operation, and pricing, etc.; transferring phone calls and taking messages as needed. Maintain daily attendance records and reports in MyClubHub. Schedule appointments and tours of the Club as needed. Administrative Support Manage registration, enrollment, and membership applications in MyClubHub. Update and maintain accurate family records. Assist in processing payments and managing billing inquiries. Distribute daily communication and notices to families and staff. Maintains electronic and hard copy filing systems, making sure they are accurate and easily retrievable for anyone in the Club. Assist in the preparation of regularly scheduled reports (Monthly invoices & attendance, annual program reports, etc.) Monitors outstanding balances and make collection calls as necessary. Attend necessary meetings and trainings at the Club and occasionally offsite. Office Management Monitoring inventories, ordering office supplies, and maintaining sufficient records. Coordinate with vendors for deliveries, equipment maintenance/repairs, & inspections. Helping to ensure a safe, clean, and organized office environment. Donor Stewardship & Event Coordination Accurately entering and updating record databases and using that data to generate accurate and sufficient reports. Tracking, preparing and issuing correspondence for donations, invoicing, receipts, and updates to organizational supporters. Provide event support, leading up to and at organizational events, which includes customer service, data entry, outreach, and general event support. Assist with meetings and events, including set-up/breakdown and volunteer coordination. Safety and Security Monitor entry and exit points to ensure the safety of children and staff. Follow and enforce facility policies, including visitor and renter check-in procedures. Respond to emergencies and follow proper procedures and protocols. Financial Administration Assist with expense tracking, invoice processing, and tracking payables and receivables. Maintain financial records and prepare basic financial reports. Volunteer Coordination Assist with recruiting, onboarding, and coordinating volunteers.

DISCLAIMER

Position includes other duties as assigned. The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

RELATIONSHIPS

Internal:

Maintains contact and communications with organizational leadership to exchange information, seek and give assistance, consultation, and receive direction.

External:

Maintains contact with the community through media and outreach. Establish and maintain positive relationships with families, volunteers, and stakeholders.

SKILLS/COMPETENCIES REQUIRED

Proficiency in MS Office (MS Word, Excel, and PowerPoint). Familiarity with clerical systems and procedures, mail mergers, data sorting, etc. Excellent written and verbal communication skills. Bi-lingual in Spanish is a plus.

EDUCATION & EXPERIENCE

High school diploma or equivalent 3 Years + experience in an Administrative Associate role or another relevant role. Previous database experience and experience with Canva are a plus. Previous experience in a childcare setting is preferred.

QUALITIES & ATTRIBUTES

The high degree of integrity and professionalism. Self-motivated and able to work independently and as part of a team. Excellent time management skills and the ability to prioritize work. Attention to detail and problem-solving skills. Strong organizational skills with the ability to multi-task.

PHYSICAL DEMANDS

Ability to lift 20 pounds, sit, bend, stretch, and stand for extended periods, and climb stairs.

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Can you walk us through your resume and highlight the experiences that you believe have prepared you for this position?

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Camarillo, CA 93010 (Required) Ability to

Relocate:

Camarillo, CA 93010: Relocate before starting work (Required)

Work Location:

In person