About Us Mr. Patio Cover is a family-owned company building quality aluminum patio covers for homeowners across Southern California. About the Role We're looking for a warm, energetic, and detail-oriented Customer Care & Office Coordinator to join our team. You'll be the homeowner's main point of contact from signed contract to finished patio cover and the friendly first face visitors see when they walk into our office. You'll make sure every customer feels informed and cared for, keep payments on track, help resolve build issues quickly, and keep the office running smoothly. Your strong communication and technical skills will drive positive interactions with homeowners, installers, and our team. This role is a great opportunity to grow your organizational and customer service skills while making a meaningful impact on the families we serve. What You'll Do Homeowner Care Contact homeowners after the sale to review their contract, confirm details, and offer add-ons such as post base covers, tables, shades, and RGB lights Confirm homeowner availability for installation and teardown, and identify any other projects that need to be completed first Provide exceptional, consistent communication through every stage of the process Address customer concerns promptly, using problem-solving skills to resolve them effectively Payments Coordinate check payments so they are received no later than the day before the build Collect Due on Delivery payments at installation and final balances at completion Process credit card, financing, eCheck (QuickBooks), and in-person payments in a timely manner Build Issues and Reviews Communicate build issues to the Contractor's Assistant and follow up with homeowners and installers until resolved Request reviews from homeowners and send customer appreciation gift cards Sales and Appointment Support Answer the sales line when the Appointment Setter is on another call or unavailable Support sales efforts by sharing information about our services and assisting with outbound calling campaigns Schedule appointments for the Contractor, including return visits with the Salesmen on complicated builds Front Office Greet visitors, clients, interview candidates, and team members warmly and handle front office needs for drop-ins Manage incoming calls and direct inquiries to the right team member with professionalism and courtesy Office Management and Administration Handle data entry accurately, keeping records of client interactions, appointments, and office activities up to date Use Microsoft Office to prepare reports, correspondence, and documentation Maintain accurate files of finished builds Order office supplies, including restroom and kitchen items, and manage correspondence Keep the office, conference room, and kitchen clean, organized, and functional Other duties as required. Join us as a Customer Care & Office Coordinator and be part of a vibrant team dedicated to delivering exceptional service while supporting seamless office operations. Your enthusiasm, technical know-how, and commitment to excellence will help us create positive experiences for every visitor and client we serve! What We're Looking For 2+ years of experience in customer service, office administration, or a related role Friendly, professional phone presence and clear written communication Confidence handling payment conversations with care and tact Strong organization and attention to detail Ability to juggle multiple homeowners and projects without letting anything slip A proactive, follow-through mindset QuickBooks and CRM experience preferred (GoHighLevel a plus) Construction or home improvement experience a plus Schedule Monday through Friday, 8:00 am - 4:30 pm Benefits Paid Holidays How to Apply Apply through Indeed with your resume. We look forward to meeting you!

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training Paid time off Professional development assistance Referral program

Work Location:

In person