General Description Under the direction of the Program Director, the Front Office Coordinator assumes responsibility for Wound Care /Hyperbaric/Limb Preservation Center (Center) front office duties, including but not limited to patient registration, insurance verification and eligibility; obtaining prior authorizations when needed; hands-on help in the back office with patients as needed, communicating with patients, family members, doctors, insurance companies and others regarding scheduling, treatments/procedures and related issues. Assists the Program Director with reports for management, supplies management, and personal supervision. Provides reports to executive management team upon request. Emphasis is placed on maintaining the customer service standards, teamwork and meeting the basic needs of the patient. Responsible for ensuring complete medical record with required documents including consents, specific notices regarding insurance, and any other notices required by law and/or to follow Center policies/procedures.

DUTIES & RESPONSIBILITIES

• Administrative Tasks:

  Handling administrative duties, including record-keeping, preparing reports, managing correspondence, and ensuring compliance with company policies and procedures; and ensure that the front desk is attended to at all times

• Budgeting and Finance:

  Assists Program Director with monitoring expenses, preparing budgets, and managing financial aspects like billing, invoicing, and ensuring accuracy in financial transactions by running reports as needed.

• Problem Solving:

  Addressing issues or conflicts that arise, finding solutions to problems, and making decisions that benefit both patients and the organization .

• Compliance:

  Follow policies and procedure to ensure compliance with rules and regulations; report compliance issues to management.

• Daily Tasks:

• Successful and accurate registration of patients into the EMR
• Verify insurance at each visit and check eligibility for services
• Obtain prior authorizations as needed for visits, procedures. Report any issues to the Program Director
• Assists Program Director with running reports of operations, schedules, etc. as requested
• Overall, the front office coordinator serves as a crucial link between customers and the business, ensuring a positive experience for patients while efficiently handling the operational aspects of the front office.
• Demonstrates commitment, caring and accountability for the care of the clinic patients and family members, always striving to meet the customer service standards of the Center.
• Participates in the team delivery of age specific, multicultural care of the patient.
• Initiates appropriate comfort and safety measures according to the needs of all assigned patients.
• As a team member, adheres to clinical and administrative policies and procedures when providing direct patient care.
• Reports pertinent patient observations and reactions to the Program Director in a timely manner.
• Meets the general performance standards of the position including safety and infection control, fire, and disaster preparedness.
• Identifies and reports unsafe practices or situations. Complies with all infection control regulations and policies.
• Collaborates with the Program Director to assist with documentation for billing company, ensuring efficient processing of claims within established timelines.
• Facilitates effective communication with center physicians, clinicians, and/or the Program Director regarding superbill review and preparation, addressing questions and concerns promptly.
• Manage inventory levels of both back and front office supplies, ensuring an ample and organized supply to support seamless operations.
• Assists the Program Director with other front office or administrative duties as required and applicable

CORE COMPETENCIES

(SKILLS)

• Utilizes phones, faxes, electronic medical record appropriately and accurately.
• Works within appropriate human resources guidelines, i.e. clocks time in and out, notifies direct report of time off, etc.
• Proficient in computer applications including Microsoft Excel, Word, PowerPoint
• Organizes daily tasks/prioritizes duties
• Understands and can explain insurance, eligibility, and the authorizations process.
• Excellent phone skills
• Excellent communication skills
• Excellent writing skills
• Professional demeanor and appearance
• Takes direction from Program Director but can act independently to solve problems in the absence of the Program Director
• Anticipates patient/family/caregiver needs as it relates to front office functions
• Can perform multiple tasks at once with ease
• Completes duties within expected timeframe
• Communicates effectively with health care team and management company executives
• Demonstrates the ability to accept change, work multiple tasks simultaneously and absorb and accept additional responsibilities
• Demonstrates ability to follow directions and completes duties in time frame assigned.
• Organizes tasks for patient satisfaction while also meeting needs.
• Uses proper body mechanics.
• Keeps current in area of practice; maintains certifications and competencies and provides care in a professional manner as needed.
• Demonstrates the ability to communicate effectively and collaboratively in all interpersonal interactions.
• Obtains necessary patient records and diagnostics results in advance of the patient's appointment.
• Ensures accurate maintenance of patient registration records, including thorough insurance verification before the initial appointment.
• Other duties as assigned. education requirements
• High School graduate or equivalent; post high school education preferred
• Minimum one (1) year experience in an outpatient wound care/hyperbaric program preferred.
• Ability to interact in a professional manner.
• Working knowledge of healthcare insurance practices.

Job Type:

Full-time Pay:

$17.00

• $25.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person