The Role This role supports the day to day operations of the office by assisting customers, handling administrative tasks, and providing support to the executive team. You'll be a key point of contact for customers, helping with rentals and services, contracts, billing, account questions, and general needs. You'll also assist with work orders, ordering, HR related tasks, and other administrative responsibilities that help keep the office organized and running smoothly. We're looking for someone who is organized, dependable, comfortable working with customers, and willing to jump in and help wherever needed. What You'll Be Doing Answer incoming calls, greet customers, and assist with questions and general needs Assist customers with storage rentals, boat storage and repairs, mail storage, and other available services Prepare, send, and process contracts, invoices, work orders, and other related paperwork Handle customer questions and complaints and assist with resolving issues Process payments and maintain accurate, up to date customer accounts and records Assist with billing and collections, including sending bills, lien notices, and referring delinquent accounts to collections Handle mail and packages and assist with ordering materials and supplies Provide general administrative and office support to help keep day to day operations organized Provide administrative support to the executive team and assist with basic HR functions as needed Perform other related duties as assigned What We're Looking For Friendly, outgoing, and professional demeanor Strong customer service and communication skills Dependable, organized, and able to manage multiple priorities and deadlines Strong phone skills and active listening abilities Able to remain professional and composed in challenging situations Strong problem solving skills, good judgment, and attention to detail Comfortable learning and working with different software and systems Team player with a strong work ethic and willingness to take on additional responsibilities Qualifications Minimum of 5 years of customer service, administrative, secretarial, or similar experience Proficiency with Microsoft Office, Google Workspace, DocuSign, and CRM systems Storage industry experience or knowledge is a plus Must be able to work in office in El Dorado Hills, CA. This is not a remote or hybrid position.

Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have reliable transportation to get to the office every day? Please note, this is not a remote role.

Work Location:

In person