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Community Health Systems, Inc.

Front Office Clerk

Entry-Level JobVerifiedNo experience needed
Pay: Not specified
Posted: 4 weeks ago
Location: 2 locations (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 9/27/2026

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What they do

A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.

$44,826 / year median in California

+5% projected growth

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Job Description

JOB SUMMARY
The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries. Answer and direct telephone calls appropriately. Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s). Validate/update patient personal information in the electronic practice management (EPM) system as necessary. Provide appropriate form(s) to patients in accordance with patient needs as necessary. Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures. Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures. Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH. Order and inventory office supplies as needed. Perform all other duties as directed either formally or informally, verbally or in writing.
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES
Bilingual (English/Spanish) preferred. Must possess excellent customer service including verbal and written communication. A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times. Possess strong interpersonal skills and ability to work well with others. Ability to deal effectively with changing situations and stressful environment. Ability to perform tasks related to physical activity to complete the responsibilities of the position.
EXPERIENCE AND EDUCATION
High school graduate or equivalent required. Minimum 1 year experience answering phones and scheduling preferred. Experience and/or training as a Medical Assistant or Dental Assistant preferred. Front office experience in a medical or dental setting preferred.