Front Office Intake Specialist - Physical Therapy Clinic Optimal Rehab Physical Therapy, Inc. is seeking an experienced, highly organized, and dependable Front Office Intake Specialist to join our busy physical therapy practice. This is a fast-paced medical office environment, and we are looking for someone who already understands the workflow of a physical therapy clinic and can confidently manage patient intake, insurance verification, authorizations, scheduling, and workers' compensation cases with minimal training. Minimum Qualifications At least 2 years of recent experience working in a physical therapy office Strong understanding of physical therapy office operations and patient intake Experience working in a high-volume, fast-paced outpatient rehabilitation setting Strong knowledge and competency in: Insurance verification and eligibility Insurance benefits and coverage Obtaining and tracking insurance authorizations Understanding visit limits, deductibles, copays, coinsurance, and out-of-pocket responsibilities Workers' compensation cases and applicable requirements for physical therapy Medical office procedures and documentation Patient scheduling and registration Referrals, prescriptions, and plan-of-care requirements HIPAA compliance and patient confidentiality Communicating with insurance companies, adjusters, attorneys, physicians' offices, and patients Excellent computer and data-entry skills Strong attention to detail and ability to accurately document information Ability to multitask and prioritize in a busy clinical environment Professional, friendly, and confident communication skills Ability to work independently while also functioning effectively as part of a team Responsibilities Greet patients warmly, verify appointments, and manage check-in/check-out procedures efficiently. Handle patient intake forms, update medical records, and ensure accurate documentation of patient information. Schedule appointments, coordinate therapy sessions, and manage clinic calendars to optimize workflow. Maintain patient confidentiality in accordance with healthcare regulations and privacy standards. Assist with administrative tasks such as answering phones, responding to inquiries, and managing correspondence. Support physical therapists by preparing treatment rooms, handling manual handling tasks, and assisting with patient transfer methods when necessary. Ensure the cleanliness and organization of front office areas while adhering to infection control protocols relevant to acute care and inpatient settings. Applicants must have at least 2 years of physical therapy office experience.

Pay:

From $19.00 per hour Expected hours: 10.0 - 40.0 per week

Work Location:

In person