Ticketing Assistant

Position:

Ticketing Assistant Department :

Programming FLSA Status :

Non-Exempt, Part-Time Pay Rate :

$25/hour

Position Summary:

Reporting to the Program Manager, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from May 1 - October 31. The Ticketing Assistant(s) will handle the ticketing needs of all shows throughout the summer season. Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Assistants, exact assignments to be determined. This is a non-regular part-time position, tentatively from April 1 - October 31. Individual start dates to be determined upon hiring.

Position Elements :

• The Ticketing Assistant is responsible for fulfillment, tracking, and distribution of department ticket needs and VIP parking requests to assigned concerts.
• This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.
• Coordinate any outstanding ticketing needs, releases, holds with box office.
• On event days, act as onsite contact and liaison for any artist ticketing issues or last-minute requests.
• Responsible for screening, reviewing and resolving artist inquiries in regard to credit card information, ticket distribution, pricing and general venue information
• Distribute ticket counts to department heads, producers, agents, artist managers, etc.
• Collaborate with other members of the ticketing staff on the creation of event seating maps.
• Assists Program Manager as needed with concert pre-sales and on-sales.
• Participate in weekly to bi-weekly meetings to discuss show needs.
• Other duties and projects as assigned.

Relationships:

Reports To:

Program Manager Interacts With:

Vice President, Programming Associate Director, Programming Program Manager, Programming Programming Coordinator Artist Venue Assistants Guest Artists, Managers, and Agents Box Office Staff Position Requirements:

• Must be available to work on concerts as assigned from approximately April 1 - October 31. Hours will vary per week based on concert and projects assigned to the individual.
• High School Diploma or its equivalency
• 2-4 years of related work experience
• Experience working with high volume ticketing requests
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast-paced environment
• Customer service oriented in all industry and interoffice interactions
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent oral and written communication and relationship buil.

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