Monday-Friday, 8:00 a.m.-5:00 p.m. Position Overview Are you someone who enjoys helping people, keeping things organized, and making sure no detail falls through the cracks? We are looking for a professional, proactive, and customer-focused Office Coordinator to join our Brighton team. In this highly visible role, you will create a welcoming experience for customers, employees, vendors, and visitors while helping the office run smoothly each day. This is more than a traditional receptionist position. You will support our Sales and Rental teams, coordinate office services, manage incoming website leads, and help customer opportunities reach the right team members quickly. If you enjoy variety, take pride in being dependable, and like being the person others count on, this could be a great opportunity for you. Why You Will Enjoy This Role Your work will directly shape the experience of customers, visitors, and employees. You will collaborate across Sales, Rental, Operations, and other departments. You will have opportunities to improve office and customer-response processes. Your organization, initiative, and follow-through will have a visible impact on the team. What You Will Do Reception & Customer Service Serve as the first point of contact for customers, visitors, vendors, and employees. Greet visitors and provide a professional, welcoming experience. Answer, screen, and direct incoming calls and general customer inquiries. Manage incoming and outgoing mail, packages, and deliveries. Maintain a clean, organized, and professional reception area. Office Coordination Coordinate day-to-day office administrative activities and maintain office organization and appearance. Order and monitor office supplies, refreshments, and other materials while anticipating future needs. Coordinate with cleaning staff, office vendors, and service providers. Assist with meetings, company events, employee activities, and office functions. Support management with administrative projects and assignments. Sales, Rental & Lead Support Provide administrative support to the Sales and Rental departments. Assist with customer inquiries and route sales, rental, and website opportunities to the appropriate team member. Help with customer follow-up, documentation, and transaction paperwork. Maintain accurate customer and lead-tracking information and monitor follow-up activity. Assist management with lead reporting and help ensure customer opportunities are not overlooked. Support improvements to the company's lead-response process. General Administrative Support Assist with filing, data entry, document preparation, and record maintenance. Maintain the confidentiality of company and customer information. Provide occasional support to other departments and assist with special projects. Perform other related duties as assigned. What Success Looks Like Customers and visitors receive prompt, professional, and welcoming service. Calls, inquiries, and website leads are routed accurately and without unnecessary delay. Lead records, customer information, and administrative documentation remain current and organized. Office supply and service needs are anticipated before they become urgent. Sales and Rental team members receive timely, dependable administrative support. Commitments and follow-up items are consistently completed. What You Will Bring Required Qualifications Excellent verbal and written communication skills with a professional, friendly approach. Strong customer-service, organizational, and time-management skills. Ability to manage multiple priorities, maintain accuracy, and follow through in a fast-paced environment. Ability to work independently, take initiative, and collaborate across departments. Comfort learning and using Microsoft Outlook, Word, Excel, Teams, CRM or lead-tracking software, email, and multiline telephone systems. Preferred Qualifications Previous experience as an office coordinator, receptionist, administrative assistant, or customer service professional. Experience supporting Sales or Rental teams or working with CRM, lead-management, or customer-tracking systems. Experience in construction equipment, heavy equipment, rental, automotive, logistics, or a related industry. Experience working in a multi-location or corporate environment. Experience in equipment rental or construction is helpful but not required. We welcome candidates with transferable experience from other customer-focused, administrative, automotive, logistics, or service environments. You Will Thrive Here If You Are Proactive and comfortable identifying what needs to be done. Reliable and consistent in following through on commitments. Detail-oriented while still able to see the bigger picture. Adaptable and comfortable handling a variety of responsibilities throughout the day. Team-oriented and motivated by helping customers and coworkers succeed. Equal Employment Opportunity Power Equipment Company is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law and are committed to providing a respectful and inclusive workplace. Reasonable Accommodation Applicants who need a reasonable accommodation during the application or interview process may contact Danielle Newhard at dnewhard@power-equip.com for support.
