Job Description Help for Job Description. Opens a new window. Answer telephones and give information to callers, take messages, or transfer calls toappropriate individuals. Greet visitors or callers and handle their inquiries or direct them to theappropriate people according to their needs. Create, maintain, and enter information intodatabases. Use computers for various applications, such as database management or wordprocessing. Operate office equipment, such as fax machines, copiers, or phone systems andarrange for repairs when equipment malfunctions.