Administrative Assistant

ADMINISTRATIVE ASSISTANT TO BUSINESS OFFICE MANAGER

(non exempt) Summary Under the general supervision of the Business Office Manager, this position assists with the administration of occupational license and tax functions for Franklin County. The assistant supports the issuance of occupational licenses, maintenance of licensing and tax databases, processing of payments, customer service, and compliance activities. The position performs clerical, technical, and administrative duties essential to the efficient operation of the Occupational Tax Office. Essential Duties & Responsibilities To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Assists in maintaining computerized databases for occupational licenses, quarterly insurance premium licenses, transient room taxes, and annual net profit reporting. Assists with the issuance and renewal of occupational licenses in accordance with the county ordinances and policies. Processes payments, fees, taxes and other obligations owed to the county, posts payments accurately to accounts in database. Assists in tracking, monitoring, and reporting delinquent accounts and prepares documentation for delinquent accounts. Provides customer service to businesses, taxpayers, and the general public in person, by phone, and in writing. Prepares routine correspondence, reports, notices, and documentation related to occupational taxes and licenses. Performs data entry, filing, record retention, and document management in accordance with county record policies. Performs other related duties as required or assigned.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience High school diploma or GED required. Associate degree or coursework in accounting, business administration, finance, or a related field preferred. One (1) to three (3) years of experience in clerical, accounting, tax, licensing, or administrative support work preferred. An equivalent combination of education and experience may be used to satisfy the minimum requirements. Knowledge and Skills Communication skills; the ability to effectively communicate information and respond to questions from taxpayers, county employees, and the general public. The ability to write clear business correspondence, reports and notices. Mathematical skills; the ability to perform basic mathematical calculations including percentages, interest, proportions, and totals. The ability to apply basic accounting concepts to practical situations. Critical thinking skills; the ability to follow written and verbal instructions and apply established procedures and policies. The ability to identify discrepancies, errors, or missing information and bring them to the attention of the Business Office Manager. Accountability; willingness to make timely and appropriate decisions; willingness to accept the responsibility for successes and failures; ability to seek support and still manage the project; ability to work with others. Initiative; ability to do what is expected and seek out opportunities with limited supervision. Physical Demands and Abilities The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Ability to listen to and understand information and ideas presented through spoken words and sentences. Ability to communicate information and ideas in speaking and writing so others will be able to understand. Ability to identify and understand the speech of another person. Ability to see details at close range (within a few feet of the observer). Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Ability to sit for long periods of time. Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects. Ability to stand, bend, and lift up to 20 pounds. Ability to operate standard business equipment such as a fax, computer, printer, scanner, copier, etc. Ability to look at a computer screen for several hours. Other Requirements Working knowledge of office software programs including but not limited to Microsoft Word, Excel, and PowerPoint.