Performs high volume administrative & confidential work in answering telephones, routing calls, providing customer assistance, word processing, data entry, filing and record keeping. Operates photocopier, computer and other office equipment. Schedules and monitors activities within their unit. Performs secretarial/administrative support functions. Handles sensitive documents of a confidential and/or financial nature. Answers phone calls, provides information, takes messages, and routes calls. Enters data and uses word processing to type administrative & confidential memorandums, reports, letters, forms or other documents. Sorts, files and retrieves materials and documents from files. Makes decisions on the distribution of materials and documents. Completes forms, prepares administrative & confidential reports and performs simple mathematical calculations. Collates and assembles packets, forms and other materials. Performs related work as required.