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JH
JHM Hospitality
PT Front Desk Agent (7a-11p) and Night Audit (11p-7a)
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Based on Massachusetts data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$46,758 / year median in Massachusetts
+7% projected growth
Job Description
Job Overview We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth office functioning. Your energy and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while supporting a professional environment that values efficiency and friendliness. Duties Greet visitors, clients, and staff with enthusiasm and professionalism, ensuring a warm and welcoming atmosphere Manage multi-line phone systems, directing calls accurately and courteously while maintaining excellent phone etiquette Handle scheduling tasks such as calendar management and appointment setting using tools like Google Workspace and Microsoft Office Perform data entry, filing, and document proofreading to maintain organized records and ensure accuracy in all communications Assist with office management duties including supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software Support administrative functions such as typing correspondence, managing office emails, and supporting customer service inquiries Maintain a tidy reception area and ensure all office equipment is functioning properly to promote an efficient workspace Requirements Proven experience in office management or administrative support roles with strong clerical skills Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications Familiarity with multi-line phone systems and phone etiquette to handle incoming calls professionally Bilingual abilities are highly desirable to serve diverse client needs effectively Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively Experience in customer service or customer support roles, especially within healthcare or dental offices such as medical or dental receptionist positions Attention to detail in proofreading documents and data entry tasks to ensure accuracy Personal assistant experience or office experience that demonstrates multitasking capabilities and professionalism Join us as a Front Desk Agent where your proactive approach will make every visitor's experience positive while supporting our team's success. We value energetic individuals who thrive in busy environments, possess excellent communication skills, and are eager to contribute their talents to a vibrant workplace. This is a paid position committed to fostering your growth in administrative excellence!