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HG
Hilton Garden Inn Aberdeen
Front Desk Agent
Career Insights for Front Office Assistant
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Based on Maryland data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$40,430 / year median in Maryland
+4% projected growth
Job Description
Job Summary We are seeking a dynamic and friendly Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative processes. Your energetic approach and organizational skills will help create a positive experience for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a professional and lively environment. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Answer multi-line phone systems efficiently, directing calls accurately and professionally Manage appointment scheduling and coordinate meetings using productivity software such as Microsoft Office and spreadsheets Handle data entry tasks with precision, maintaining accurate records of visitor logs, appointments, and correspondence Perform clerical duties including word processing, proofreading documents, and managing office supplies Assist with office management tasks such as organizing files, maintaining cleanliness, and supporting administrative staff Communicate effectively with clients and team members through phone communication and written correspondence while practicing excellent phone etiquette Experience Prior office experience or customer service background demonstrating strong organizational skills Proficiency in computer literacy including Microsoft Office (Word, Excel), spreadsheets, data entry, and general productivity software Experience with multi-line phone systems and phone communication best practices Familiarity with QuickBooks or similar accounting software is a plus but not required Bilingual abilities are highly desirable to support diverse client interactions Demonstrated ability to manage time efficiently and prioritize tasks in a fast-paced environment Personal assistant or administrative experience that highlights excellent organizational skills and attention to detail Join us in creating a vibrant workplace where your proactive attitude and technical proficiency make a real difference! This role is perfect for motivated individuals eager to develop their administrative expertise while delivering outstanding customer support.