Hinkle Representative

Job Summary The Hinkle Representative position will provide in-person support to the Hinkle Student Resource Center Coordinator. This part-time position will include triaging incoming requests via phone or email and provide service to walk-in students regarding the Center's programs and services to assist students, faculty, and staff. Provide backup reception support for Disability Support Services, Student Relations, and the Dean of Students. Schoolcraft is a comprehensive, open-door, community-based college. The mission of the College is to provide a transformational learning experience designed to increase the capacity of individuals and groups to achieve intellectual, social, and economic goals. Required Qualifications Associate Degree or higher. Minimum of two (2) years of working experience in higher education. General office skills. Working knowledge and proficiency in MS Word and Excel. Ability to work effectively with diverse staff and external constituents. Ability to provide excellent customer service and work in a multi-tasking environment. Display effective time management skills and strategic task prioritization. Ability to handle stressful or emotional situations in a professional manner. Strong written and verbal communication skills. Preferred Qualifications Experience with Ellucian Colleague or another student information system. Experience with financial aid, scholarship or grant funding experience. Physical Demands Schoolcraft College is an AA/EEO Employer.

In-Person:

This position requires the employee to be onsite at Schoolcraft College.

Writing Skills:

Ability to write reports, business correspondence, and procedure manuals.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.

Communication Skills:

Ability to effectively present information and respond to questions from prospective and current employees, and groups of managers.

Mathematical Skills:

Ability to add, subtract, multiply, and divide with all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Office Environment:

This role may involve being in a stationary position in front of a computer, using a keyboard, mouse (or applicable equipment) and telephone. Communicating and exchanging information with individuals electronically or in person. This role may also involve standing and walking for periods of time, and the use of hands and moving objects on occasion, of up to 10-20 lbs. Specific vision abilities required may include close vision, color vision and the ability to adjust focus.

Noise Level:

The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work Hours 20 hours/week, Mon-Fr, 9am-1pm Salary Pay range is $20.19-$31.47 per hour Job Duties Job Duty Name 1 Description of Job Duty Triage students who need assistance from the Hinkle Student Resource Center and other offices housed in the Student Support suite including walk-ins, emails, and phone calls. Essential Duty? Yes Percentage Of Time Job Duty Name 2 Description of Job Duty Maintain confidentiality of sensitive information involving students who contact offices in the Student Support suite. Essential Duty? Yes Percentage Of Time Job Duty Name 3 Description of Job Duty Conduct screening for student documentation to ensure files are ready for coordinator's review. Essential Duty? Yes Percentage Of Time Job Duty Name 4 Description of Job Duty Assist with research and updating resource materials. Essential Duty? Yes Percentage Of Time Job Duty Name 5 Description of Job Duty Audit records for record retention and maintenance purposes. Essential Duty? Yes Percentage Of Time Job Duty Name 6 Description of Job Duty Develop and maintain systems for data tracking and reporting data for state or institutional requirements including use of the college's CRM system for the identification of and outreach to students who could benefit from the Hinkle Student Resource Center services. Essential Duty? Yes Percentage Of Time Job Duty Name 7 Description of Job Duty Assist with the processing of scholarship applications and scholarship documentation following departmental procedures as needed. Essential Duty? Yes Percentage Of Time Job Duty Name 8 Description of Job Duty Develop and implement departmental projects and document detailed processes as needed. Essential Duty? Yes Percentage Of Time Job Duty Name 9 Description of Job Duty Perform other duties as assigned. Essential Duty? Yes Percentage Of Time