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Tim Hortons / Madison
Front Desk Staff
Career Insights for Front Office Assistant
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Based on Michigan data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$37,610 / year median in Michigan
+5% projected growth
Job Description
Job Summary We are seeking a friendly, organized, and proactive Front Desk Staff member to be the welcoming face of our organization. In this vital role, you will manage daily front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your enthusiasm and professionalism will help create a positive environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while supporting a dynamic team. Responsibilities Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly Answer multi-line phone systems efficiently, directing calls to appropriate departments or personnel Manage appointment scheduling and calendar coordination using digital tools such as Google Workspace or Microsoft Office Handle data entry, filing, and document proofreading with accuracy and attention to detail Maintain office supplies inventory and coordinate with vendors as needed Support administrative tasks including photocopying, faxing, and preparing correspondence Provide customer support by addressing inquiries professionally and courteously Assist with basic bookkeeping tasks using QuickBooks or similar accounting software Ensure the front desk area remains tidy, organized, and professional at all times Qualifications Proven office management or clerical experience in a fast-paced environment Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace tools Excellent phone etiquette and customer service skills; bilingual abilities are a plus Demonstrated organizational skills with the ability to multitask effectively Typing speed of at least 40 words per minute with high accuracy Experience with data entry, filing systems, proofreading, and document management Knowledge of front desk procedures in medical or dental settings is advantageous but not required Personal assistant experience or medical receptionist background is beneficial Ability to manage calendars efficiently and prioritize tasks effectively Join us as a Front Desk Staff member and become an integral part of our vibrant team! Your energy, attention to detail, and dedication will help us deliver outstanding service while supporting our daily operations. We value proactive individuals who thrive in engaging environments—ready to make a positive impact from the very first day!