Guest Services Coordinator

Guest Services Coordinator MJR Digital Cinemas - 3.5 Troy, MI Job Details Full-time 3 hours ago Qualifications Microsoft Excel Guest relations Phone communication X (Twitter) Social media platforms Sponsorships Theater Facebook Productivity software Instagram Entry level Internal audits Time management Client interaction via phone calls Full Job Description The Guest Services Coordinator operates in a multi-team environment, providing virtual guest support across multiple communication channels—including phone, email, social media, Google, and other third-party platforms. The position is responsible for delivering timely, accurate information to guests while also supporting the marketing team by managing all online and social platform interactions.

Guest / Member

Services Focus Monitors and responds to corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms Assists with the processing of all website Gift Card sales and assists in Voucher Management as needed Acts as the Account Representative for all Loyalty members for both MJR and Emagine Theatres Assists with requests for donations and sponsorships as needed Executes audits of various loyalty member activity

Experience and Qualifications:

Theatre experience is preferred, not required Experience in a role with guest/customer service or similar experience preferred Proficient in Microsoft Office Suite (Word, Excel, Power Point, etc.) and ability to learn new software Excellent communications skills: written/verbal Strong attention to detail and problem-solving skills Driven to succeed and take initiative Excellent time management skills and ability to multi-task and prioritize work