General Definition of Work Performs difficult skilled clerical and intermediate administrative work performing a variety of complex office assistance and administrative tasks; does related work as required. Work is performed under general supervision. Supervision may be exercised over subordinate office assistance personnel. Essential Functions/Typical Tasks Maintaining and coordinating office operations; receiving, screening and processing telephone calls; serving as receptionist for department; scheduling appointments; performing accounting, bookkeeping and budget duties; typing, word and data processing duties; maintaining complex and confidential records and files; preparing reports. The following functions are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Receives calls and callers for the department and ascertains nature of business, directs to appropriate authority for disposition. Maintains complex and detailed files and records; maintains database; prepares information brochures, fliers, etc. Transcribes correspondence; composes routine correspondence independently; types a variety of complex reports and materials. Answers questions and responds to inquiries or complaints on operations, policies and procedures. Maintains calendar and schedules appointments; makes travel arrangements. Maintains payroll records for department; purchases supplies and equipment for department. Undertakes special projects as assigned by supervisor; assists with the development, preparation and maintenance of departmental budget. Prepares and analyzes monthly reports and client registration forms; establishes office procedures; maintains filing systems. Maintains a variety of operational, bookkeeping, budget and program records and accounts including accounts receivable and payable. Maintains and processes personnel, payroll and related forms and records; receives and accounts for funds; prepares deposit. Prepares inventory of and purchases departmental supplies; maintains petty cash; processes check requests. Processes incoming and outgoing mail. Prepares a variety of complex and/or confidential reports requested; maintains confidential files. Receives, processes and enters a variety of information into computer system. Checks and reviews a variety of data for accuracy, completeness and conformance to established standards and procedures; establishes office procedures; sets up and maintains filing systems. Performs related tasks as required. Education and Experience Any combination of education and experience equivalent to graduation from high school, supplemented by course work in office management and a minimum of 2 years administrative office support experience.