POSITION

Technical Administration Assistant

LOCATION

Salem, New Hampshire Company in southern New Hampshire is seeking a detail-oriented Administration Assistant with some basic electro-mechanical technical skills. The ideal candidate must have experience with soldering, reading schematics, testing or be willing to learn. Small company is in search of an individual to support the operations manager and provide backup bench tech support for basic electro-mechanical tasks for approximately 10 hours a month. (Due to the company dealing with ITAR work, the hired candidate must be a U.S. citizen)

Responsibilities Account & Order Management:

Act as a key account coordinator by generating quotes, processing sales orders, handling Purchase Orders (POs), and managing accounts payable collections.

Logistics & Shipping:

Oversee all domestic shipping and receiving activities. Pack, lift, and handle boxes to ensure timely delivery to customers and suppliers.

RMA & Returns:

Manage the Return Merchandise Authorization (RMA) process. Coordinate returns following established protocols and provide reports to the Business Operations Manager.

Inventory Control:

Manage the U.S. warehouse inventory. Lead physical counts and audits to ensure stock accuracy for commercial orders and repair spare parts.

Cross-Company Coordination:

Coordinate activities between manufacturing, service, sales, and shipping departments.

Additional tasks:

Perform other administrative or operational duties as assigned to support business needs.

Requirements Technical & Administrative Balance:

At least 3 years of administrative experience combined with an electro-mechanical background or a strong aptitude for technical environments.

Software & Systems:

Proficiency with computers and standard office software. Experience with ERP or financial software is required.

Customer Relations:

At least 3 years of direct experience interacting with customers in a professional service or sales support capacity.

Compliance:

Comply with ISO, ITAR, DOC, DOS, and company policies. Prior experience working in ISO and ITAR-regulated environments is advantageous.

Organization:

Strong organizational skills and ability to manage tasks and meet deadlines across multiple projects.

Team Dynamics:

Proven ability to work independently and collaborate effectively in a small team setting.

Education:

A relevant degree or certification in business administration or a related field is preferred.