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Service Support Officer Service Support Officer Employment Type Casual Open Date 7 September 2026 Close Date 20 September 2026 at 5:00:00 pm Location Woodside Job Reference 597 Salary $40.59 per hour + 25% casual loading Are you interested in this opportunity? Job Description This position contributes to the objectives of Council's Positive Ageing team by providing administrative and service coordination support to assist the delivery of Commonwealth Home Support Program (CHSP) services across the Adelaide Hills. The role supports older people to remain living independently, safely and well within their community through the efficient coordination of approved services. This role is responsible for maintaining accurate client records and service agreements, supporting service referrals and coordinating requests to approved contractors. The position plays an important role in ensuring services are delivered in a timely, responsive and customer-focused manner while meeting program requirements and Council standards. About Adelaide Hills Council The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service. We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work. Service Support Officer (Casual) Key responsibilities include: Maintaining accurate client records, service agreements and related documentation. Contacting clients to complete service agreements, updates and document renewals. Coordinating referrals and service requests to approved contractors. Providing professional customer service and responding to routine enquiries. Supporting the Positive Ageing team with administrative and service coordination tasks. Ensuring compliance with privacy, confidentiality and CHSP requirements About You To be successful in this role you will have: You are an organised administrator with excellent customer service skills and a genuine commitment to supporting older people in the community. You enjoy working as part of a team, communicate confidently with a wide range of people and have a strong attention to detail. To be successful in this role, you will bring: Experience in administration, customer service or service support. Strong organisational skills and the ability to manage competing priorities. Experience maintaining accurate records and handling confidential information. Well-developed written and verbal communication skills. Experience using Microsoft Office and electronic record management systems. A commitment to delivering quality customer service. Experience in community services, aged care, health services or local government will be highly regarded, as will experience with My Aged Care, Alchemy or similar client management systems. About our Benefits Experience the benefits of a career in council: Flexible working arrangements. Opportunities for professional development. Free income protection insurance for personal illnesses or injuries. A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more. Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program. How to Apply Applications must address the selection criteria in the position description and state the reference number 597. Please view Position Description for details. Apply by 5:00pm 20th September 2026 via SEEK. Confidential enquiries are welcome to Jessica Sharkie, jsharkie@ahc.sa.gov.au The advert information can be provided in other formats if requested. International applicants who do not have an appropriate Australian work visa or residency will not be considered, or receive an acknowledgement email. Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful. Position Description Service Support Officer 597 Casual (313KB PDF) Apply now