Benefits:

Employee discounts Health insurance Paid time off About the

Role:

Thacker Plumbing & Heating LLC is looking for an organized and personable Secretary/Scheduler to join our team in Mineral Ridge, OH! This is a fantastic opportunity to be the backbone of a busy trades company, keeping our crew on track and our customers happy. If you thrive in a fast-paced environment and love keeping things running smoothly, we want to hear from you!

Responsibilities:

Answer incoming calls, respond to customer inquiries, and provide exceptional front-line customer service Schedule and coordinate service appointments, installations, and maintenance calls for plumbing and heating technicians Manage and maintain daily dispatch schedules to ensure efficient routing and technician utilization Handle general office administrative duties including data entry, filing, and correspondence Communicate job details and updates between customers, technicians, and management Process work orders, invoices, and maintain accurate customer records Follow up with customers regarding appointment confirmations and service satisfaction

Requirements:

Prior experience in an administrative, receptionist, or scheduling role preferred Strong organizational skills with the ability to multitask in a fast-paced environment Excellent verbal and written communication skills Proficiency with basic computer applications including scheduling software, email, and Microsoft Office Friendly, professional demeanor with a strong customer service mindset Experience in the trades, HVAC, or plumbing industry is a plus but not required Reliable, punctual, and detail-oriented with strong problem-solving abilities

About Us:

Thacker Plumbing & Heating LLC is a trusted local provider of plumbing and heating services serving the Mineral Ridge, OH area and surrounding communities. We've built our reputation on quality workmanship, honest service, and a commitment to our customers' comfort and satisfaction. Our team is tight-knit and hardworking, and we take pride in creating a supportive work environment where every team member plays a vital role in our success.