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RH
Robert Half
Service Coordinator
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on Pennsylvania data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$44,100 / year median in Pennsylvania
-9% projected decline
Job Description
We are looking for a Service Coordinator to support daily service operations. This position blends administrative coordination, customer communication, and service support in a fast-paced environment. The ideal candidate is organized, comfortable working with multiple systems, and able to keep service activities moving accurately from intake through completion.
Responsibilities:
- Respond to incoming service requests and gather the information needed to route work efficiently.
- Create quotes, acknowledgments, and other service-related documents with accuracy and attention to detail.
- Coordinate the service calendar and work closely with supervisors to arrange technician schedules.
- Open and maintain service job records, including order entry, supporting documentation, and job file preparation.
- Send work assignments to field personnel and track the return of completed electronic service tickets.
- Prepare inspection summaries, repair documentation, invoices, and warranty claim submissions for completed work.
- Arrange travel logistics such as prepaid hotel accommodations for technicians requiring overnight stays.
- Maintain organized paper and digital service records, process purchasing-related tasks, and assist with credit card receipt submission to accounting.
- Support calibration tracking for measuring tools and test equipment while helping resolve customer questions or service concerns professionally.
- Associate degree or comparable administrative experience in a business setting that requires strong attention to detail.
- Strong computer skills with the ability to learn service-related systems and processes quickly.
- Proficiency in Microsoft Office, with advanced Excel skills preferred.
- Demonstrated ability to manage scheduling, data entry, and multiple priorities with a high level of accuracy.