A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
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Office Assistant II | Shinglehouse
Coudersport, PA
Posted 2 days ago
Apply Now Office Assistant II UPMC Shinglehouse Rural Health Clinic Schedule Monday•
Wednesday:
7:30 a.m.•4:30 p.m.
Thursday:
7:30 a.m.•2:00 p.m.
Friday:
7:30 a.m.•1:00 p.m. Preferred Qualifications The ideal candidate will have: Experience working with EPIC Knowledge of insurance authorizations, referrals, and verifications Strong customer service and communication skills Excellent organizational and multitasking abilities About the Role As an Office Assistant II, you will play an important role in creating a positive patient experience while supporting the daily operations of our rural health clinic. You will serve as a key point of contact for patients, providers, and staff by coordinating appointments, maintaining accurate records, and ensuring efficient office workflows. Key Responsibilities Greet, register, and assist patients in a professional, friendly, and timely manner. Schedule, coordinate, confirm, and reschedule patient appointments. Answer phones, screen calls, provide information, and relay messages to providers and staff. Obtain and accurately enter patient demographic, insurance, and registration information. Verify information within the electronic medical record and scheduling systems. Prepare patient charts and complete necessary forms, referrals, and documentation. Schedule diagnostic testing and obtain insurance authorizations, referrals, and verifications. Process medical records release requests in accordance with organizational policies. Assist with billing activities, charge entry, co-pay collection, and financial reconciliation processes. Support physicians with transcription and dictation-related questions and ensure documentation accuracy. Maintain provider schedules and help ensure patients are scheduled appropriately. Monitor office supply inventory and assist with ordering and stock management. Maintain a clean, welcoming, and organized reception and waiting area. Coordinate communication with departments to ensure efficient patient flow and service. Why Join UPMC Shinglehouse Rural Health Clinic? Join a dedicated team committed to providing high-quality care to our community. In this patient-focused role, you'll have the opportunity to make a meaningful impact while working in a supportive and collaborative healthcare environment. Apply today and become an essential part of our team!
Required:
High school diploma or GED Minimum of three years of work experience, preferably in a medical office or healthcare setting Strong computer and word processing skills Excellent customer service, communication, and organizational abilities
Preferred:
Experience working with EPIC Knowledge of medical terminology Experience obtaining insurance authorizations, referrals, and verifications Licensure, Certifications, and Clearances The following clearances are required and must be maintained throughout employment: Act 31 Child Abuse Recognition and Reporting Training (with renewal) Act 33 Criminal Background Check (with renewal) Act 34 Pennsylvania State Police Clearance (with renewal) Act 73 FBI Clearance (with renewal) UPMC is an Equal Opportunity Employer/Disability/Veteran Apply Now
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Coudersport, PA
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