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Homecare Service Coordinator [1106]
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on Pennsylvania data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$44,100 / year median in Pennsylvania
-9% projected decline
Job Description
Homecare Service Coordinator - Lewisburg
Summary
Title:
Homecare Service Coordinator - Lewisburg
ID:
1106
Location:
Lewisburg PA Division
Department:
BO Staffing
Description The Homecare Service Coordinator will support homecare office growth by ensuring a high-quality and consistent focus on each client's needs while seeking opportunities for client referrals. Essential Functions of the
Job:
Generate new homecare clients and referral resources by completing the following:
Complete 5 face-to-face meetings per month within the community with at least 3 meetings directed towards private pay clients and 2 meetings directed towards waiver cases
Schedule and complete 3 events per quarter split between private pay clients and waiver cases
Conduct 50% telephonic client visits of patient census every six (6) months
Conduct 50% in-home client visits of patient census every six (6) months
Conduct 2 new client sign-ups per month with a minimum of 90% accuracy on all paperwork with at least 1 new private pay sign-up (24 contracts per year)
Complete a minimum of 50 external, outbound calls per day (250 calls per week)
Coordinate, organize, and maintain homecare cases while sustaining a retention rate of 85% for existing clients
Identify and fulfill clients' needs by maintaining a ratio of 85% of staffed clients compared to authorized, unstaffed clients
Partner with clients' service coordinator, MCO, and account representative to troubleshoot authorization issues and resolve past-due billing denials
Partner with Homecare Advocates and Staffing Coordinators to grow the Homecare Division Office
Complete, organize, and maintain documents, records, reports, and Participant Feedback forms with accuracy and efficiency
Maintain compliance with federal and state regulations
Maintain relevant and up-to-date knowledge of all state regulations regarding DNA's homecare procedures
Work in an office environment on a full-time basis unless otherwise specified by the Executive Team This position will be calling out to businesses, including, but not limited to:
Hospitals:
Patient Advocates
Discharge Planners
Service Coordinators
Attorney's Offices
Trust Companies
Independent Living Complexes
Senior Care Centers
Community Centers
Retirement Communities Requirements:
Customer service skills required
Travel required
Excellent oral and written communication skills
General knowledge and capability to operate office equipment
Meet or exceed all essential functions of the job, including but not limited to, work performance goals
Physical Demands:
Ability to remain in a stationary position for the duration of the workday
Ability to move about the office, bend, and reach
Ability to lift up to 25 pounds occasionally
Work Environment:
Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting if specified by the Executive Team. Employees will be required to travel to clients' private homes and for off-site events.