Find & Apply For Office / Administrative Assistant Jobs in Delmont, Pennsylvania

Homecare Service Coordinator - Lewisburg

Summary

Title:

Homecare Service Coordinator - Lewisburg

ID:

1106

Location:

Lewisburg PA Division

Department:

BO Staffing

Description The Homecare Service Coordinator will support homecare office growth by ensuring a high-quality and consistent focus on each client's needs while seeking opportunities for client referrals. Essential Functions of the

Job:

Generate new homecare clients and referral resources by completing the following:

Complete 5 face-to-face meetings per month within the community with at least 3 meetings directed towards private pay clients and 2 meetings directed towards waiver cases

Schedule and complete 3 events per quarter split between private pay clients and waiver cases

Conduct 50% telephonic client visits of patient census every six (6) months

Conduct 50% in-home client visits of patient census every six (6) months

Conduct 2 new client sign-ups per month with a minimum of 90% accuracy on all paperwork with at least 1 new private pay sign-up (24 contracts per year)

Complete a minimum of 50 external, outbound calls per day (250 calls per week)

Coordinate, organize, and maintain homecare cases while sustaining a retention rate of 85% for existing clients

Identify and fulfill clients' needs by maintaining a ratio of 85% of staffed clients compared to authorized, unstaffed clients

Partner with clients' service coordinator, MCO, and account representative to troubleshoot authorization issues and resolve past-due billing denials

Partner with Homecare Advocates and Staffing Coordinators to grow the Homecare Division Office

Complete, organize, and maintain documents, records, reports, and Participant Feedback forms with accuracy and efficiency

Maintain compliance with federal and state regulations

Maintain relevant and up-to-date knowledge of all state regulations regarding DNA's homecare procedures

Work in an office environment on a full-time basis unless otherwise specified by the Executive Team This position will be calling out to businesses, including, but not limited to:

Hospitals:

Patient Advocates

Discharge Planners

Service Coordinators

Attorney's Offices

Trust Companies

Independent Living Complexes

Senior Care Centers

Community Centers

Retirement Communities Requirements:

Customer service skills required

Travel required

Excellent oral and written communication skills

General knowledge and capability to operate office equipment

Meet or exceed all essential functions of the job, including but not limited to, work performance goals

Physical Demands:

Ability to remain in a stationary position for the duration of the workday

Ability to move about the office, bend, and reach

Ability to lift up to 25 pounds occasionally

Work Environment:

Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting if specified by the Executive Team. Employees will be required to travel to clients' private homes and for off-site events.