THIS POSITION IS POSTED IN ACCORDANCE WITH THE AFSCME COLLECTIVE BARGAINING UNIT SUMMARY

The Clerical Assistant 2 provides comprehensive administrative and clerical support for Disability Access and Advising (D2A2), contributing to the delivery of accessible and student-centered services. Responsibilities include processing, maintaining, and managing confidential disability, medical, health, and psychological documentation, as well as supporting departmental operations and direct service functions. Reporting to the Director, this position works collaboratively with D2A2 faculty and staff to promote efficient service delivery and support student success. Review the PA Specifications for this Job Title. The above duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

ESSENTIAL DUTIES

Provide professional customer service and front-office support by responding to in-person, telephone, email, and written inquiries, assessing needs, and connecting students, parents, faculty, staff, and visitors with appropriate resources and services. Coordinate client intake, registration, and accommodation processes, including the receipt, tracking, and maintenance of disability, medical, psychological, and psychoeducational documentation in compliance with university policy and applicable confidentiality requirements. Administer and support accommodation-related services, including accommodation plan distribution, accommodated testing, note-taking services, alternate text services, and adaptive equipment programs. Maintain, retrieve, archive, and securely manage confidential student records and documentation, ensuring accuracy, compliance, and appropriate records retention practices. Prepare and distribute correspondence, reports, accommodation notifications, student communications, and other departmental materials. Perform data entry, records tracking, database maintenance, and reporting functions to support departmental operations, assessment, and decision-making. Supervise student employees, including scheduling, training, onboarding, payroll processing, and compliance with departmental and university policies. Coordinate office operations, scheduling, meetings, events, and accessibility-related activities; assist with departmental facilities and maintenance requests. Process financial and administrative transactions, including purchase orders, contracts, invoices, equipment charges, budget tracking, and reimbursement requests. Assist with website updates, publications, process improvements, special projects, and other administrative duties in support of Disability Access and Advising services. Perform other related duties as assigned.

WORK SCHEDULE

Monday through Friday 8:00 AM to 4:30 PM

MINIMUM EXPERIENCE AND TRAINING

• Six months as a Clerical Assistant 1 (Commonwealth Title) OR
• Graduation from high school OR
• An equivalent combination of experience and training.