An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.
Supervisory Responsibilities:
None Duties/Responsibilities:
Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners Assist with managing cases and coordinating customer appointments with the service team Manage service calls and e-mails from customers, finance partners, and other departments Review dashboards and reports on systems that are having issues Update all services cases with the most up to date information in SalesForce Ensure timely achievement of permission to operate Advise customers on system operations and utility concerns; and Assist with special projects when needed.
Required Skills/Abilities:
High school diploma or equivalent 1 year of project coordinator experience 1 year of customer service experience Salesforce experience is preferred SolarEdge/Enlighten monitoring systems experience is preferred Ability to develop and maintain positive relationships with third-party vendors and colleagues Detail-oriented with a strong ability to recognize when further clarification is needed Strong proficiency in organizational & multi-tasking skills Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.) Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.
Education and Experience:
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Benefits Why Join Us? At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success. When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first. Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter. Apply now
Location:
Reading, PA Company:
Trinity Solar Status:
Full-time Job Type:
Office Administration Salary Range:
$19-$21/ hr Apply now Share this opportunity Not finding what you're looking for? Sign up for new job alerts and other company news by joining the
