Restore Counseling ServicesPart-Time Billing & Intake AdministratorPosition Type Part-Time | Hybrid (99% Remote after initial training) Schedule Monday-Friday, 1:00 PM-6:00 PM 25 hours per week Position Summary Restore Counseling Services is seeking a highly organized, dependable, and proactive Part-Time Billing & Intake Administrator to support the administrative, billing, and intake operations of our growing behavioral health practice. This position is ideal for an individual who is comfortable working independently, managing multiple priorities, communicating professionally with clients and staff, and moving seamlessly between tasks throughout the day. The successful candidate will demonstrate strong attention to detail, excellent problem-solving skills, and the initiative to identify what needs to be done rather than waiting to be directed. The Billing & Intake Administrator plays an important role in creating a positive experience for clients while supporting clinicians and ensuring that administrative and billing processes are completed accurately and efficiently. Key ResponsibilitiesIntake & Client Coordination

• Respond to new client inquiries in a timely, professional, and compassionate manner.
• Complete and coordinate new client intake processes.
• Gather necessary demographic, insurance, and referral information.
• Assist with scheduling initial appointments and coordinating clinician availability.
• Communicate with clients regarding appointments, paperwork, insurance information, and administrative questions.
• Follow up on incomplete intake documentation and outstanding information.
• Maintain confidentiality and handle sensitive client information appropriately.
• Provide a welcoming and professional first point of contact for prospective and current clients. Billing & Administrative Support
• Assist with billing-related administrative processes and follow-up.
• Review information for accuracy and completeness prior to billing submission.
• Assist with insurance verification and obtaining required information or authorizations.
• Monitor outstanding administrative and billing tasks and follow through to completion.
• Identify discrepancies or missing information and take appropriate steps to resolve them.
• Maintain accurate records and documentation within practice systems.
• Assist with accounts receivable and payment-related administrative tasks as assigned.
• Support clinicians and administrative leadership with billing and documentation needs. General Administrative Responsibilities
• Manage multiple administrative priorities throughout the workday.
• Transition efficiently between intake, billing, customer service, and other administrative responsibilities.
• Utilize Microsoft Office and Adobe products regularly for administrative tasks and documentation.
• Maintain organized electronic records and files.
• Assist with special projects and other administrative responsibilities as needed.
• Communicate effectively with clinicians, supervisors, clients, insurance representatives, and other stakeholders.

Performance Expectations The successful candidate will be expected to:

Be Proactive:

Identify tasks, problems, and areas requiring attention without needing constant direction. Take ownership of responsibilities and follow tasks through to completion.

Be Flexible:

The administrative needs of a behavioral health practice can change quickly. The ability to move from one task to another, reprioritize responsibilities, and remain productive is essential.

Problem-Solve:

Approach challenges with a solutions-oriented mindset. When an issue arises, the expectation is to investigate, determine possible solutions, and seek assistance when appropriate rather than simply identifying the problem.

Demonstrate Accuracy:

Billing, intake, insurance, and client information require a high level of attention to detail. Accuracy and thoroughness are essential.

Provide Excellent Customer Service:

Interact with clients in a professional, respectful, compassionate, and solution-focused manner. Recognize that the intake and administrative experience contributes significantly to a client's perception of Restore Counseling Services.

Communicate Effectively:

Maintain timely, clear, and professional communication with clients, clinicians, supervisors, and other members of the Restore team.

Demonstrate Accountability:

Arrive prepared and ready to work during scheduled hours, complete assigned responsibilities, communicate barriers promptly, and take ownership of mistakes or missed tasks. Required Qualifications

• Previous experience in an administrative, customer service, intake, billing, or healthcare setting.
• Experience handling client or customer intakes and gathering detailed information.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Demonstrated problem-solving abilities.
• Strong initiative and ability to work independently.
• Ability to manage multiple tasks and changing priorities.
• Proficiency with Microsoft Office , including Word, Excel, Outlook, and related applications.
• Proficiency with Adobe products, including working with and managing PDF documents.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to work Monday-Friday from 1:00 PM-6:00 PM . Preferred Qualifications
• Previous experience in a mental health, behavioral health, medical, or healthcare administrative setting .
• Experience with behavioral health intake processes.
• Experience with insurance verification, authorizations, or medical/behavioral health billing.
• Familiarity with electronic health records (EHR) systems.
• Experience working in a fast-paced outpatient healthcare environment. Ideal Candidate The ideal candidate for this position is someone who:
• Takes initiative and does not need to be told what to do at every step.
• Can confidently move between competing priorities.
• Is comfortable figuring things out and finding solutions.
• Is highly organized and detail-oriented.
• Understands that small administrative errors can have significant downstream effects.
• Enjoys helping people and provides excellent customer service.
• Can work independently while remaining connected to the larger team.
• Is dependable and follows through on commitments.
• Maintains professionalism and composure when the day becomes busy.
• Is willing to learn new systems and processes.
• Understands and supports the mission and values of Restore Counseling Services.

What Success Looks Like Success in this position means that intakes move efficiently, clients receive timely and professional communication, billing and administrative tasks are completed accurately, clinicians receive the support they need, and problems are addressed before they become larger issues. This position is best suited for an individual who sees what needs to be done, takes ownership, and gets it done. Restore Counseling Services At Restore Counseling Services, we recognize that the administrative team is an essential part of the client experience and the success of our clinical team. Every interaction with a client represents an opportunity to demonstrate professionalism, compassion, responsiveness, and our commitment to helping people move toward hope and healing. We are looking for someone who wants to contribute to a team that values accountability, initiative, excellent client care, teamwork, and continuous improvement.

Pay:

$23.30 - $28.06 per hour Expected hours: 10.0 - 25.0 per week

Work Location:

Hybrid remote in Ephrata, PA 17522