Administrative Assistant

Job Overview We are seeking a highly organized and proactive Administrative Assistant to support the day-to-day operations of our growing event design company. This is a key role responsible for managing behind-the-scenes workflows, ensuring smooth internal operations, and providing direct support to leadership, including the company owner. A critical part of this role is client communication, serving as a professional and polished point of contact for inquiries, follow-ups, and ongoing client interactions. The ideal candidate will help ensure every client experience is seamless, timely, and aligned with our elevated brand standards. The ideal candidate is detail-oriented, resourceful, and able to manage multiple priorities with ease. They will play an integral part in keeping the business organized, supporting various departments, and helping maintain the high-touch, luxury experience we are known for. This role requires strong communication skills, discretion, and the ability to anticipate needs in a fast-paced, creative environment. If you want, I can also build out the duties to include things like HoneyBook management, proposal follow-ups, and keeping your client pipeline tight—this role can really help fix your conversion gap. Responsibilities Manage and respond to client inquiries in a timely, professional, and polished manner Serve as a primary point of contact for client communication, ensuring a seamless and elevated experience from inquiry to post-event Maintain and manage CRM systems, including tracking leads, updating client records, and monitoring pipeline activity Send proposals, follow up with leads, and assist in moving clients through the booking process Support the company owner with scheduling, email management, and day-to-day administrative tasks Coordinate and manage calendars, consultations, and internal meetings Assist in preparing contracts, invoices, and client documents Support internal operations by coordinating between departments (design, production, warehouse, etc.) Assist with planning logistics, timelines, and prep documents for upcoming events Track tasks, deadlines, and project progress to ensure nothing falls through the cracks Assist with light social media coordination or posting as needed Identify operational gaps and proactively suggest improvements to streamline processes Skills Excellent written and verbal communication skills, with the ability to communicate professionally and confidently with clients Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines simultaneously High attention to detail and accuracy in all aspects of work Ability to work independently, take initiative, and anticipate needs Strong problem-solving skills and ability to think critically in a fast-paced environment Proficiency in Google Workspace (Docs, Sheets, Drive) and/or Microsoft Office Experience with CRM systems for managing leads and client communication Ability to maintain discretion and handle confidential information with professionalism Strong follow-up and follow-through skills, ensuring tasks and client communications are completed Customer service mindset with a focus on delivering a high-quality client experience Adaptability and flexibility in a dynamic, creative work environment Basic social media knowledge (Instagram, content posting, or engagement) is a plus Join us to be part of a vibrant team dedicated to supporting our organization's success through exceptional administrative support. We value energetic professionals who are eager to contribute their skills in a collaborative environment!

Pay:

$18.00 - $20.00 per hour

Work Location:

Hybrid remote in Beltsville, MD 20705