Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today! CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly vacation accrual; 12 paid holidays; sick leave benefits; and much more. Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures. This is a Full-Time (37.5 hours), Non-Exempt Position Under the supervision of Children's Home Society of California's (CHS) Program Administrator III, the Program Associate will:

• In conjunction with Program Management staff, conduct case management file reviews as needed, such as but not limited to, recertification files, intake files, and files for external compliance reviews/audits
• In conjunction with the Program Administrator, provide constructive feedback to Case Management Staff in a positive and supportive manner
• In conjunction with the Program Administrator, generate, and review, and complete compliance reports
• Mentor Program Specialists in the delivery of case management services to eligible families, including certification, recertification, ongoing case management, and termination of services
• Provide shadowing and coaching opportunities to Program Specialists
• Monitor quality assurance and ensure contract compliance
• Provide case management to eligible families and maintain assigned caseload
• Manage a small to full caseload depending on the needs of the site
• Provide temporary or ongoing coverage to caseloads
• Conduct recertification appointments, as assigned
• Provide technical assistance and resources to families and child care providers
• Adhere to operations, best practices, and compliance with case management policies and procedures.
• Ensure adherence and compliance to the policies and procedures as outlined in the Child Care Payment Program (CCPP) Manual, alerts, and transmittal memos and subsequent immediate adherence to Quality Assurance (QA) direction on policy and procedural changes
• Ensure operations and services that uphold high quality services, protect the agency's reputation, and represent CHS in a positive light
• Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines
• Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
• Work some evening and weekend hours as required
• Perform other duties and responsibilities as assigned

QUALIFICATIONS

• Master's Degree in Human Services or Human Development, Early Childhood Education, or other field related to child development desired
• Bachelor's Degree in Human Services or Child Development field desired or Associates Degree plus three (3) years of experience required
• Prior non-profit experience preferred
• Experience with child development and/or early childhood education program preferred
• Must possess skills needed to assess training needs, conduct research, and develop high quality trainings for a variety of audiences
• Self-motivator with a strong work ethic and ability to work in a fast-paced environment with a flexible and positive attitude
• Knowledge of California Code of Regulations Title 22 desired
• Knowledge of local community resources and experience representing an organization in a professional capacity
• Demonstrated ability to work effectively with a wide variety of parents from diverse economic and ethnic backgrounds
• Demonstrated ability to provide leadership and support to peers
• Prior supervisory experience desired but not required
• Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
• Proactive professional with a strong work ethic and an ability to work both autonomously and collaboratively in a fast-paced environment
• Ability to work independently and be accessible during work hours, regardless of work location
• Excellent project management and organizational skills
• Ability to manage multiple projects and shift quickly between assignments with a flexible and positive attitude while meeting deadlines
• Proven ability to establish a rapport with parents, providers, and community organizations
• Demonstrated ability to exercise sound judgment
• Commitment to CHS's core mission and values, and an ability to model those values in relationships with colleagues and partners
• Bilingual skills in Spanish preferred
• Excellent ability to communicate effectively, respectfully, and transparently with all levels of staff
• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to travel via air and surface transportation, including travel between multiple offices

SALARY SCALE

Entry level pay for this position is $31.37 per hour; the full pay scale is $31.37 to $36.70. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees. For consideration, submit a cover letter and resume.

CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN EQUAL OPPORTUNITY EMPLOYER SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT

Job Type:

Full-time Pay:

$31.37 - $36.70 per hour

Benefits:

Dental insurance Health insurance Paid time off Parental leave Vision insurance

Education:

Bachelor's (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person