Remote Plumbing Service Coordinator Job Title:

Remote Service Coordinator Location:

Prescott, AZ The Service Coordinator manages the daily schedule, time tracking, and dispatching for our plumbing technicians from a home office. This role ensures field technicians are routed efficiently, customer inquiries are handled promptly, and daily labor hours are accurately logged for payroll.

Key Responsibilities:

Scheduling & Dispatching:

Plan, assign, and dispatch plumbing jobs to field technicians to optimize their daily routes and minimize drive time.

Customer Intake:

Answer inbound calls, texts, and emails to book plumbing services and provide accurate arrival windows.

Time & Payroll Coordination:

Monitor and manage employee schedules, shift assignments, and clock-in data directly through QuickBooks Workforce .

Tech Communication:

Serve as the main remote point of contact for plumbers, keeping them updated on schedule changes and verifying their digital time cards are accurate.

Administrative Support:

Assist management with reviewing hours worked, tracking overtime, and approving timesheets within the QuickBooks system to ensure seamless payroll processing.

Qualifications Experience:

1-3 years of dispatching or customer service experience, ideally in plumbing, HVAC, or electrical industries.

Software Skills:

Proficiency with QuickBooks Workforce (or QuickBooks Time/TSheets) for tracking employee time and managing schedules is highly preferred. Proficiency with microsoft office (excel and word).

Attributes:

Strong multitasking abilities, excellent phone etiquette, and an organized approach to administrative data.

Pay:

$23.00 - $28.00 per hour Expected hours: 20.0 - 30.0 per week

Work Location:

Hybrid remote in Prescott, AZ 86301