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JL
Jose L. Villalobos, Jr., M.D., P.A.
Medical Receptionist/Front Office Assistant
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Based on Texas data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$35,863 / year median in Texas
+6% projected growth
Job Description
```Duties```
- Greet and welcome patients and visitors in a friendly and professional manner
- Answer phone calls and manage patient inquiries
- Schedule appointments and maintain the appointment calendar
- Verify patient insurance information and collect payments
- Assist with patient check-in and check-out processes
- Maintain patient records and update information as necessary
- Handle incoming and outgoing mail, faxes, and emails
- Perform general administrative tasks such as filing, scanning, and data entry
- Ensure the front desk area is clean and organized ```Requirements```
- Previous experience working at a front desk in a medical office or similar setting preferred
- Proficient in using phone systems and handling multiple phone lines
- Knowledge of medical office procedures and terminology is a plus
- Familiarity with electronic medical record systems such as Athena is preferred
- Excellent customer service skills with the ability to communicate effectively with patients, visitors, and staff members
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of HIPAA regulations and commitment to maintaining patient privacy, preferred
- Must be flexible with schedule
- Must be bilingual, English and Spanish fluent preferred
- Must be punctual, and responsible
- Able to work independently after training
- Collaborate with healthcare providers and staff to ensure smooth operations
- Must be able to type at least 40 WPM
- High school diploma or equivalent required Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.