Position summary The Family Service Coordinator (FSC) assumes front-line responsibility and accountability for the overall care for the families, and the operation of Ronald McDonald House Charities of the Inland Northwest (RMHC INW) managed programs. The FSC coordinates and implements the day-to-day operations of the Ronald McDonald House and/or Ronald McDonald Family Rooms. The Family Services team ensures consistent and quality service to the families we serve by prioritizing the comfort and safety of our guests at each stage of their stay at our facilities.

Schedule Priority:

This position places priority emphasis on evening and weekend shift coverage . Candidates who are consistently available to work evenings and weekends are strongly preferred, as these are the House's highest-need coverage periods for guest and facility support. :

Lead Family Services Coordinator Overview:

The FSC works with the Family Services team, including Volunteer Services, to manage the daily operations of the program. The FSC is responsible for ensuring the well-being of the families we serve, including the implementation of policies related to families and guest service. $18-$21.50 hourly (depending on qualifications and experience), Full time This is a non-exempt position with benefits, and PTO as outlined in the Employee Handbook.

Typical Schedule:

Shifts are scheduled on a rotating basis and include regular evening and weekend hours to ensure consistent guest and facility coverage during peak occupancy times.

Responsibilities:

Guest and Family Services The FSC creates and maintains a comfortable and safe environment that encourages family cooperation and a home-like atmosphere by:

• Performing frequent housekeeping, room turnover, and thorough cleaning duties, with particular attention to evening and weekend turnover needs.
• Conducting regular inventory of linens, cleaning supplies, and hospitality supplies, restocking and communicating needs to ensure adequate supply levels at all times.
• Work alongside volunteers and provide direction to coordinate and complete tasks that support the needs of families and the House.
• Monitoring the overall care of the facility, making sure it is safe, clean, and well-maintained.
• Acknowledging differences in values, cultures, beliefs and ages and responding accordingly with hospitality and respect.
• Processing family referrals and registrations.
• Assist with front desk coverage, including answering phones, greeting visitors, and monitoring building access as needed and performing guest check in/checkout process
• Communicating with guests and recognizing needs and special situations (emotional, medical, financial, etc.) and, when appropriate, referring families to available resources and support organizations with the help of Social Workers.
• Orienting families to

RMHC INW

programs.

• Following policy and process implementation, reporting any variance as needed.
• Ensuring transportation for families as available and according to prearranged schedule.
• Maintaining communication of any concerns regarding family and/or facility with security guard/staff at the transition of shift.
• Other tasks as needed at the direction of the Lead Family Services Coordinator, the Family Services Manager or Directors. Administrative
• Tracking inventory of linens, cleaning, House, and hospitality supplies and communicating needs to the Lead Family Services Coordinator on a regular basis.
• Support and execute long-term, program-based projects under the oversight of the Lead Family Services Coordinator.
• Participate in community outreach initiatives as directed to support the organization's mission.
• Processing monetary and in-kind donations.
• Collecting room contributions through billing, donation, and/or by assisting with Medicaid reimbursements.
• Maintaining daily log/journal which includes items such as facility activities/needs, and guest incidents.
• Submitting service requests for any maintenance repairs needed.
• Participating in staff meetings.
• Providing professional communications with all who impact Family Services, including the

RMHC INW

Directors, Board of Directors, operations leadership and fellow employees.

• Other tasks and activities as requested and scheduling allows. Core qualities
• Sound judgment — reads people and situations well, makes solid calls under pressure
• Strong communicator — clear, professional, and warm across guests, families, staff, and volunteers
• Organized multi-tasker — juggles competing priorities without dropping the ball
• Compassionate — brings genuine warmth to interpersonal work, especially with families in crisis Technical/practical
• Comfortable with MS Office (Word, Excel, Outlook) and database/records systems
• Able to operate basic office and building equipment (phones, printers/copiers, CCTV, alarm/security systems)
• Reliable transportation and able to drive a light-duty vehicle Preferred background
• Bachelor's degree or equivalent experience
• Nonprofit experience a plus

Working Conditions/Physical Demands:

• Some lifting and carrying are required. Must be physically capable of carrying 35 lbs.
• Standing and/or sitting for extended periods of time.
• Physical ability for general maintenance/upkeep of inside/outside the facility.
• Public speaking.

Equal Employment Opportunity (EEO)

Statement:

Ronald McDonald House Charities of the Inland Northwest believes that every employee has the right to work in an environment free from discrimination. It is our policy to hire, compensate, promote, transfer, discharge, and make other employment-related decisions without regard to an individual's race, color, sex, religion, creed, age, marital status, national origin, sexual orientation, the presence of any sensory, mental, or physical disability, genetic information, gender identity or expression, veteran status, or any other basis protected by federal, state, or local law.

Pay:

$18.00 - $21.50 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person