Guest Services Coordinator

Description We are looking for a Guest Services Coordinator to support daily service operations in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who thrives in a busy setting, communicates well with customers, and keeps administrative work organized and accurate. The person in this role will help coordinate appointments, manage service-related information, and provide dependable support to both guests and internal teams.

• ON-SITE ONLY NO REMOTE CANDIDATES CONSIDERED

• Responsibilities:

• Organize and confirm service appointments to help technicians maintain efficient daily routes and timely customer support.
• Respond to incoming calls and guest inquiries with professionalism, providing clear updates and helpful information.
• Enter and maintain accurate customer details, service activity, and scheduling information within the company's business systems.
• Resolve routine service concerns with a calm, solution-oriented approach and elevate more complex issues when needed.
• Work closely with technicians and leadership to improve coordination and support smooth day-to-day operations.
• Monitor scheduling changes and adjust service plans as priorities shift throughout the day.
• Support front-line guest interactions by directing visitors and assisting with service-related requests.
• Contribute to administrative and operational tasks that help maintain a well-organized service department. Requirements
• At least 1 year of experience in customer service, dispatching, administrative support, or a related role.
• High school diploma required.
• Strong ability to manage multiple tasks while staying organized in a fast-paced environment.
• Excellent phone communication skills, including experience handling inbound calls and multi-line systems.
• High level of accuracy in data entry and recordkeeping.
• Comfortable using scheduling or business management software for appointment coordination and documentation.
• Valid driver's license required.
• Detail-oriented and dependable, with the ability to work both independently and as part of a team.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .