WHAT YOU'LL BE DOING

Provide daily sales channel support via email in a timely manner. Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes. Effectively communicate with reps and customers, including the ability to remain calm and resilient in high pressure situations. Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in CRM database. May provide late ship report, packing list, invoices / acknowledgements, motor data sheets, QD stock notifications, order status and expected ship dates, etc. Support coverage on switchboard and front desk responsibilities. Participate in rep and customer visits as required. Must have basic understanding of sales channel policies and basic knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.

WHAT YOU SHOULD HAVE 0-2

years of relevant work experience required. High school diploma or GED required. 2 Year / Associate Degree preferred. Intermediate computer skills (i.e., CAPS, SAP, CRM, Microsoft Office programs, etc.) required. Basic understanding of sales channel policies required and ability to gain knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com. Strong communication, multi-tasking, time management, and organizational skills required. Ability to maintain a positive, patient attitude and thrive in a fast-paced environment with high attention to detail required.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program. The starting base pay range for this position is $22.04/hour - $27.22/hour and may vary based on factors such as job-related knowledge, skills, experience, and performance.

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

PHYSICAL REQUIREMENTS

Work is performed in an office environment and requires the ability to operate standard office equipment, such as a computer and phone. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial motions of the wrists, hands, and/or fingers. The person is required to have close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading. Occasional mobility required to attend in-person meetings and complete various office tasks.

EEO STATEMENT

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ACCOMMODATIONS REQUEST

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation.

RECRUITING FRAUD ALERT

At Greenheck Group, your personal information and online safety are our top priorities. Our recruiters will only direct candidates to apply through our official career page at https://greenheckgroup.com/careers/ . We will never request payments, financial account details, or sensitive information such as Social Security numbers. If you're unsure about the legitimacy of a message, please contact HR@greenheck.com for verification. 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