YORK Recovery Pain Prevention Vitality Recovery Performance Mission Our mission at YORK is to provide an environment for both our guests and our team that is rooted in true quality, clinical excellence, and human care. Our brand is built on exceptional service, elevated presentation, technical mastery, and unwavering professionalism. We create a distinct standard in the field of recovery and performance care — where prevention is prioritized, vitality is cultivated, and performance is supported at every level. We are the benchmark for pain prevention, recovery, and human optimization. We provide an environment that supports each guest's goals while fostering financial stability, professional growth, and long-term sustainability for our team and the organization. Vision We strive to create a desirable, elevated, and empowering environment for both the guest and the team member. This environment is the vehicle through which we realize professional excellence and personal wellbeing. Our focus is to help people move better, live stronger, recover smarter, and perform at their highest capacity — while building meaningful careers grounded in service and integrity. Role Summary The Recovery/ Front Desk Coordinator is the operational anchor of the clinic and the primary owner of calendar management and scheduling optimization . This role is responsible for building, protecting, and optimizing the daily and weekly schedule to ensure smooth patient flow, provider efficiency, and business performance. In addition to scheduling ownership, this position supports front desk operations, patient experience, recovery service administration, and overall facility readiness. Success in this role is measured first by calendar accuracy, utilization, and flow , and second by the quality of patient experience and operational support. Primary Responsibility (Core Focus) Calendar Ownership & Scheduling Optimization Own and manage the clinic schedule using the booking platform Monitor bookings, cancellations, no-shows, and reschedules Proactively fill gaps and optimize provider availability Communicate schedule changes clearly with staff and management Ensure provider breaks are scheduled and protected Review upcoming schedules to anticipate and resolve conflicts Support corporate scheduling and availability communications (Mondays & Wednesdays) Use patient conversations to convert interest into bookings when availability allows Front Desk & Administrative Responsibilities Open and manage the facility during assigned shifts Greet and check in clients; ensure waivers and documentation are complete Answer phones, texts, and emails promptly and professionally Manage inbox communications and route messages appropriately Check clients out, process payments, packages, and memberships Provide receipts and HSA documentation when requested Maintain accurate client notes and internal communication flags Assist with newsletters, promotions, and sales campaigns as directed Patient Experience & Engagement Create a welcoming, calm, and professional environment Educate patients on services, modalities, packages, and memberships Upsell services from an informational, patient-first mindset Tour first-time clients and explain offerings clearly Support event coverage and assist with testimonials as needed Recovery Services Administration Administer recovery modalities including: NormaTec Compression Red Light Therapy Infrared Sauna Cryotherapy (Whole Body) Game Ready Unit Maintain expertise in: Services and pricing Indications and contraindications Treatment parameters and recommendations Assist providers with follow-up materials or HEP templates within 24-48 hours Facility & Operations Support Open and close the facility according to procedures Maintain cleanliness of lobby, treatment areas, and restrooms Monitor and restock supplies and inventory Ensure devices and equipment are charged and ready for use Support staff with equipment setup and operational needs Run errands or purchase miscellaneous items when requested Qualifications High school diploma or equivalent Prior customer service or receptionist experience preferred Strong organizational and communication skills Comfortable multitasking in a fast-paced environment Willingness to learn and operate wellness equipment (training provided) Basic understanding of social media content and engagement preferred Attention to detail and commitment to customer service Ability to communicate respectfully with patients and the YORK team We are looking for someone who is able to work evening/afternoons during the with 1-2 Saturdays.

Shifts may include:

8:30am-2pm Monday-Friday 1:30 PM - 7:00 PM Monday-Friday Saturdays 8:30am-3pm Currently are needing someone to work a combination of mornings and evenings shifts with 1-2 Saturdays per month. We are looking for someone who has passion in wellness, fitness and athletics to be apart of our team. Who This Role IS For Someone who loves athletics, health wellness and overall wellbeing. Someone who enjoys being in the day-to-day while building something bigger Someone who wants to grow and is coachable. Someone who brings problems forward before being asked Someone who values transparency and directness with leadership

Pay:

$17.50 - $21.00 per hour

Benefits:

401(k) Employee discount Flexible schedule

Work Location:

In person