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UC
Urgent Care South
Front Desk Receptionist
Career Insights for Receptionist
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Based on Alabama data
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What they do
A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
$31,736 / year median in Alabama
+9% projected growth
Job Description
Patient Reception Greets and acknowledges patient with warm, engaging, friendly demeanor Provides patients appropriate forms and assists patients with completion of forms, as needed Assists with patient requests and answering patient questions including but not limited to billing, eligibility and benefits, and registration Reviews and ensures patient consent to treat form is completed and signed Adds patients into ClockwiseMD per protocol as well as our EMR DocuTap Once verified insurance eligibility and benefits information is available, promptly reviews information with the patient per protocol using appropriate scripting At the end of the patient visit, promptly completes patient check out per protocol. Receives patient payments (cash, check, credit card) and issues payment receipts per protocol Follows protocol for financial agreements in all instances Following patient check out, collects and organizes all patient paperwork, and scans to registration per protocol. Scans miscellaneous patient paperwork (e.g., reports, results) brought to the front desk throughout the day to appropriate folders per protocol Monitors the waiting room which includes updating patients on wait times as well as making sure patients are comfortable Ensures front desk, waiting room, public areas, and patient restrooms are organized, tidy and clean. Answers phone calls and facilitates resolution to the call Maintains incoming faxes and distributes accordingly Closes out the cash drawer at the end of the business day Completes opening and closing responsibilities consistently and timely The Receptionist does not provide medical advice, does not answer questions related to diagnosis, medication or patient instructions. If a patient has such questions, they are to refer to clinical staff Report to work as scheduled, on time, and dressed appropriately Work with all clinic staff to promote teamwork and help ensure a productive and positive work environment Other duties as reasonably requested