A Receptionist greets and directs customers or visitors that come in to an office or business, and answers and directs incoming phone calls. Deals with mail or courier services. May schedule appointments or meeting rooms, gather patient information, or assist with filing or other administrative support work.
Responsible for being the first point of contact for S.T.A.R. - Stand Together And Recover Centers, Inc. at a center in person and over the phone. In line with our company culture we are seeking a candidate who is friendly, reliable, punctual, dependable, and professional.
Essential Functions:
Greet all individuals entering the building. Demonstrates a professional appearance of self, agency, and service in a positive, cooperative and enthusiastic manner. Shows respect, flexibility, and positive attitude for others when dealing with members, employees, and visitors. Answers S.T.A.R. - Stand Together And Recover Centers, Inc. center business lines, route call to appropriate person, take messages, and deliver to proper person. Provide clerical support services to staff as needed. Maintain guest sign in log. Maintains daily member logs (signing in and out) are accurate. Ensures members complete daily activity logs, organize them, and turn them in to quality assurance billing specialist. Attends staff meetings as required. Provides outreach calls to new or non-attending members Assist members find appropriate chore Maintain STAR dollar distribution Coordinates internal external member transportation request in required time frame to include interpretation services Able to communicate the intake and document updates for new and possible members for STAR Attends staff meetings and required training classes. Utilize outlook for emails, calendar, and Microsoft teams communication as directed Other duties as required Education GED or high school diploma is required. x Required /
Preferred Experience:
Customer service experience is preferred. Required / x
Preferred Knowledge, Skills & Abilities:
Basic computer skills (Word, Outlook, Excel, PowerPoint) Must possess good communication skills. Must demonstrate time management, organizational, and judgment skills. Must be professional and friendly. Must work independently and be a recovery focused team player.
Professional Certifications & Licenses:
Type & State:
none q Required / q
Preferred Other Requirements:
Self-identify as a Peer by the InterNational Association of Peer Supporters (iNAPS) or Mental Health America definition and/or have (or have had a history) of a Mental Health/Behavioral Health or Substance Use/Abuse Diagnosis (Bona Fide Occupational Qualification) Required / x Preferred Peer Certification Required / x Preferred At least 21 years of age (Bona Fide Occupational Qualification) x Required / q Preferred Valid AZ Driver's License Required / x Preferred Criminal Background Verification x Required / Preferred Pre-Hire and Random Drug/Alcohol Screening x Required / Preferred Personal Vehicle Required / x Preferred
