SHIFT:

Full-Time:

40 hours a week.

DESCRIPTION

The ideal receptionist will have skills in auditing, compliance and excellent coordination between all departments.

QUALIFICATIONS

High school Diploma required.

Proficiency with Microsoft office:

Word, Excel and Outlook. Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

RESPONSIBILITIES

Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities. Resolves customer requests, questions and complaints; provides information to improve customer service. Serves as liaison between residents and other departments. Conducts inquiries on customer satisfaction; reports information using recommended tools and forms. Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies. Serves as role model to foster superb customer service. Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents; Answers telephone and directs caller to correct station; Refers to assisted living home directory to ascertain office number of persons requested; Takes messages for staff members; Answers questions of callers according to assisted living home policy; Answers routine correspondence. Alerts specified individuals and agencies in case of emergencies. Updates resident directory including resident's names, room locations, and telephone extensions. Other duties, responsibilities and activities as assigned by supervisor: Supports business office functions as needed. Passes out and collects employment applications. Other duties, responsibilities and activities may change or assigned at any time with or without notice.