Under close supervision, performs general office and clerical work of moderate difficulty specific to the assigned department. This is a full-time position, scheduled to work Monday through Friday. Answers multiple line phone system, provides front office customer service, and responds to public and other agency inquiries. Navigates through and retrieves information from computer databases. Receives, sorts, files, and retrieves forms, mail, or other types of documents. Operates various office equipment. Performs specific functions and/or duties relative to division or office assignment. Answers questions concerning departmental procedures. Orders office supplies and verifies accuracy of packing slips. Performs other job-related duties as assigned.

Education:

High school diploma or equivalent.

Experience:

A minimum of one (1) year of general office experience.

Additional Requirements:

Must possess a valid Arizona driver's license.

Required Knowledge, Skills, and Abilities:

Knowledge of:

Departmental clerical and office procedures, including various internal programs. Business English, spelling, grammar, punctuation, and composition. Clerical office practices and procedures. Research techniques and report writing. Current Microsoft Office software. Filing and recordkeeping.

Skill in:

Customer service. Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees. Establishing and maintaining effective working relationships with employees, other agencies, and the public. Organization and adherence to detail.

Ability to:

Greet all visitors in a courteous, friendly, timely, and professional manner. Answer inquiries and questions. Multitask and prioritize autonomously. Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public. Keep management informed of key operating issues affecting the department. Remain current in knowledge required to perform assigned duties. Handle confidential matters and maintain discretion always. Act with courtesy, tact, and diplomacy.

Work Environment:

The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:

Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:

FLSA:

Non-Exempt Grade:

1

Classification:

Classified Safety Sensitive:

No