Front Desk Receptionist Five Rivers Aviation Livermore, CA Job Details Full-time $17 - $22 an hour 1 day ago Benefits 401(k) Flexible schedule Retirement plan Qualifications Customer records maintenance Guest reservation booking Aviation logbook management Fuel record maintenance Maintaining an organized workspace Rental car coordination Phone communication Spreadsheets Service scheduling Greeting customers Financial software Accurate transaction records management Administrative experience Flight tracking Accounting data entry Organizational skills Invoice data entry Customer issue escalation Stocking Dispatch record maintenance Responding to passenger inquiries Clean workspace maintenance Documentation Handling Travel scheduling Communication skills Entry level Office phone management Quality data entry Under 1 year Office record organization Full Job Description Five Rivers Aviation is seeking a dependable, professional, and detail-oriented Customer Service Representative to support our FBO front desk at Livermore Municipal Airport. This position serves as a primary point of contact for pilots, passengers, aircraft renters, vendors, line service personnel, and management. The ideal candidate is friendly, organized, comfortable working in a fast-paced environment, and committed to accuracy and excellent customer service. Responsibilities Greet customers and answer incoming phone calls professionally. Coordinate aircraft arrivals, departures, fuel requests, rental cars, hotels, catering, crew cars, and other customer services. Accurately collect and communicate aircraft tail numbers, fuel types, quantities, locations, timing, payment methods, and special instructions. Create and review invoices, process approved payment methods, and verify that fuel, services, fees, discounts, and customer information are entered correctly. Support aircraft renters with scheduling, paperwork, flight-log entries, Hobbs and Tach records, and schedule changes. Route maintenance requests to the appropriate personnel without providing mechanical or airworthiness advice. Maintain communication logs and prepare end-of-day reports covering fuel activity, callouts, open invoices, and unresolved customer issues. Keep the front desk, lobby, and customer areas clean, organized, and properly stocked. The role requires careful documentation, timely communication, and the ability to assist customers independently while knowing when to involve management. Qualifications Strong customer-service and communication skills. Excellent attention to detail and organization. Comfortable using computers, email, spreadsheets, scheduling systems, and payment software. Able to manage multiple requests and remain professional under pressure. Dependable, punctual, and willing to follow established procedures. Previous aviation, hospitality, administrative, dispatch, or front-desk experience is preferred but not required. General aviation knowledge is helpful; training will be provided.

Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) Flexible schedule Retirement plan

Work Location:

In person